Saljook Ahmad Malik

As a Customer Service Assistant at Proactive, a leading broadcast media production and distribution company, I played a vital role in ensuring customer satisfaction and fostering positive relationships between the company and its clients. My key responsibilities included:

- Responding to customer inquiries and resolving issues promptly via phone, email, and live chat.
- Providing product and service information to assist customers in making informed decisions.
- Handling complaints and providing appropriate solutions to ensure customer retention.
- Maintaining a thorough understanding of company products, services, and policies to deliver accurate information.
- Collaborating with other departments to address and resolve customer concerns effectively.

This role honed my communication skills, problem-solving abilities, and capacity to work efficiently in a fast-paced environment within the broadcast media industry.

- Designed and developed user-friendly websites using HTML and CSS.
- Assisted in the development and maintenance of web applications.
- Collaborated with senior developers to implement new features and optimize existing ones.
- Utilized C++ for backend development and problem-solving.
- Gained hands-on experience in both web design and development.

Completed a Internship as a Graphic Designer, gaining expertise in Figma, Photoshop and Illustrator, and managed social media content and strategy.

Maintained Inventory system