MUHAMMMED SALAMATU
Wellington,UK
Summary
Results driven Executive Assistant with 7+ years of experience supporting C-suite leaders in dynamic environments. Expert in managing complex calendars, communications and global travel arrangements. Recognized for proactive problem-solving and stakeholder engagement, ensuring seamless operations and strategic project support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Advisor
Severn Trent
Shropshire, UK
05.2024 - Current
- Delivered high-quality customer service via calls, emails, and live chat, resolving billing and account queries.
- Processed payments and data entry tasks with speed and accuracy.
- Maintained compliance with consumer protection laws and internal policies.
- Contributed to process reviews and managed complex customer accounts.
Executive Assistant/Administrative
Baker Hughes Oilfield Equipment
Takoradi, Ghana
09.2018 - 10.2023
- Enhanced Customer Service by efficiently resolving billing inquiries and managing complex accounts
- Streamlined executive scheduling and coordinated high-level meetings and travel arrangements improving team productivity
- Facilitated cross-departmental communication ensuring seamless workflow and project execution.
- Improved document management by implementing EDMS platforms and conducting audits for compliance
- Led junior staff mentoring fostering best practices in document control and project support.
- Managed executive schedules and coordinated calendar appointments effectively.
- Prepared and organized meeting materials for leadership team discussions.
- Facilitated communication between departments to streamline project workflows.
- Organized travel arrangements and itineraries for executives and team members.
- Maintained confidential files and sensitive information with discretion.
- Assisted in the planning and execution of corporate events and meetings.
- Developed and implemented office procedures to improve efficiency.
- Supported onboarding processes for new hires within the department.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Lead Project Document Controller
General Electric International Inc.
Accra, Ghana
06.2016 - 09.2018
- Managed full lifecycle of project documentation including drawings, contracts, RFIs, and specifications, ensuring alignment with project and compliance standards.
- Led and supervised a team of document controllers, providing training, guidance, and quality oversight to maintain high documentation standards.
- Administered Electronic Document Management Systems (EDMS) such Aconex, Viewpoint etc ensuring accurate workflows, access control, and version tracking.
- Ensured document control procedures complied with ISO 9001 standards and supported audit readiness throughout the project lifecycle.
- Controlled document revisions and ensured the latest approved versions were distributed to relevant teams and stakeholders.
- Liaised with multidisciplinary teams including architects, engineers, and contractors to manage timely submission, approval, and distribution of project documentation.
- Produced regular reports on document status, outstanding actions, and compliance KPIs for senior management and project leads.
- Played an active role in improving document control processes, increasing team efficiency and ensuring standardisation across multiple projects.
Education
BSc - Business Administration
University for Development Studies
Ghana07.2014
Skills
- Document Control & EDMS Systems
- ISO Compliance
- Stakeholder Engagement
- Confidential Information Handling
- Microsoft Office & Scheduling Tools
Certification
- ISO 9001:2015 Lead Auditor
- ISO 14001:2015 Lead Auditor
- Lean Six Sigma Green Belt
- Root Cause Analysis (RCA)
Residency
UK Resident
Technical Tools
- Microsoft Office (Word, Excel, Outlook)
- SharePoint, Aconex, Documentum (EDMS tools)
- CRM Systems & Administrative Software
Personal Information
Willing To Relocate: 1
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
French
Elementary
A2
Timeline
Customer Advisor
Severn Trent
05.2024 - Current
Executive Assistant/Administrative
Baker Hughes Oilfield Equipment
09.2018 - 10.2023
Lead Project Document Controller
General Electric International Inc.
06.2016 - 09.2018
BSc - Business Administration
University for Development Studies