MUHAMMMED SALAMATU
Wellington
Summary
Dynamic professional with extensive experience at Apple Inc., excelling in technical support and product demonstrations. Proven expertise in document control and ERP systems management, ensuring compliance and enhancing operational efficiency. Adept at stakeholder engagement and handling confidential information, consistently delivering high-quality results in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apple Specialist
Apple Inc
Birmingham
11.2025 - Current
- Provided exceptional customer service and technical support to Apple product users.
- Assisted customers in troubleshooting hardware and software issues effectively.
- Educated customers on product features and software updates during consultations.
- Demonstrated new products through engaging presentations and hands-on experiences.
- Collaborated with team members to enhance store operations and customer experience.
- Demonstrated how to use the full range of features available on Apple products.
- Maintained a comprehensive knowledge of current Apple products and services.
- Provided product demonstrations at trade shows and special events.
- Created detailed documentation of all customer interactions for future reference.
- Inspected returned items for damage before processing returns or exchanges.
- Ensured compliance with all applicable laws relating to sale of electronic devices.
Customer Servicer/Water and Billing Specialist.
Severn Trent
Shropshire
05.2024 - Current
- Prepared and issued accurate, contract-based invoices for client accounts in line with project deliverables, service reports, and agreed billing schedules.
- Verified billing data against work orders, purchase orders, and timesheets, ensuring accuracy and compliance with project requirements and financial policies.
- Reconciled accounts receivable records, investigated discrepancies, and liaised with project managers, procurement teams, and clients to resolve billing issues.
- Maintained billing documentation, including tax records (e.g., VAT), for audit readiness and internal controls.
- Monitored outstanding balances and supported the collections process by following up on overdue invoices and generating aging reports.
- Utilized ERP systems such as SAP / Oracle, CMP, Kraken, Target and Power curve to manage billing cycles, post journal entries, and generate financial reports
- Delivered high-quality customer service via calls, emails, and live chat, resolving billing and account queries.
- Processed payments and data entry tasks with speed and accuracy.
- Maintained compliance with consumer protection laws and internal policies.
- Contributed to process reviews and managed complex customer accounts.
Executive Assistant/Administrative
Baker Hughes Oilfield Equipment
Takoradi
09.2018 - 10.2023
- Monitored and processed executive expenses, supported budget tracking, and ensured adherence to company financial protocols.
- Supported executive project delivery through document preparation, meeting coordination, deadline tracking, and team follow-ups.
- Oversaw office operations for the executive suite, including resource management, vendor coordination, and procurement of executive needs.
- Handled high-pressure, time-sensitive tasks independently, demonstrating sound judgment and the ability to prioritize effectively under pressure.
- Streamlined executive scheduling and coordinated high-level meetings and travel arrangements improving team productivity
- Facilitated cross-departmental communication ensuring seamless workflow and project execution.
- Improved document management by implementing EDMS platforms and conducting audits for compliance
- Led junior staff mentoring fostering best practices in document control and project support.
- Prepared and organized meeting materials for leadership team discussions.
- Provided dedicated administrative support to the Managing Director and Project Directors across global subsea and construction projects.
- Managed complex schedules, offshore travel logistics, visa processes, and client engagement activities.
- Coordinated the flow of technical documents between engineering, QA/QC, procurement, and clients, using EDMS tools like Aconex and SharePoint.
- Handled confidential documents including legal contracts, HR reports, and board communications.
- Supported cross-border coordination with vendors and government bodies to ensure timely project delivery and compliance
Lead Project Document Controller
General Electric International Inc.
Accra
06.2016 - 09.2018
- Managed full lifecycle of project documentation including drawings, contracts, RFIs, and specifications, ensuring alignment with project and compliance standards.
- Led and supervised a team of document controllers, providing training, guidance, and quality oversight to maintain high documentation standards.
- Administered Electronic Document Management Systems (EDMS) such Aconex, Viewpoint etc ensuring accurate workflows, access control, and version tracking.
- Ensured document control procedures complied with ISO 9001 standards and supported audit readiness throughout the project lifecycle.
- Controlled document revisions and ensured the latest approved versions were distributed to relevant teams and stakeholders.
- Liaised with multidisciplinary teams including architects, engineers, and contractors to manage timely submission, approval, and distribution of project documentation.
- Produced regular reports on document status, outstanding actions, and compliance KPIs for senior management and project leads.
- Played an active role in improving document control processes, increasing team efficiency and ensuring standardisation across multiple projects.
Education
BSc - Business Administration
University for Development Studies
Ghana07.2014
Skills
- Document Control & EDMS Systems
- Technical support
- Product demonstration
- ERP systems management
- Apple product expertise
- ISO Compliance
- Stakeholder Engagement
- Confidential Information Handling
- Microsoft Office & Scheduling Tools
Certification
- ISO 9001:2015 Lead Auditor
- ISO 14001:2015 Lead Auditor
- Lean Six Sigma Green Belt
- Root Cause Analysis (RCA)
Languages
English
Technical Tools
- Microsoft Office (Word, Excel, Outlook)
- SharePoint, Aconex, Documentum (EDMS tools)
- CRM Systems & Administrative Software
Timeline
Apple Specialist
Apple Inc
11.2025 - Current
Customer Servicer/Water and Billing Specialist.
Severn Trent
05.2024 - Current
Executive Assistant/Administrative
Baker Hughes Oilfield Equipment
09.2018 - 10.2023
Lead Project Document Controller
General Electric International Inc.
06.2016 - 09.2018
BSc - Business Administration
University for Development Studies