Sakinah Miah
London
Summary
Highly experienced in corporate Hospitality with over 6 years background in service operations, team leadership, and service delivery within busy catering environments. Organised and reliable, with strong communication and problem-solving skills and the ability to remain effective under pressure.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Cafe Manager
Green and Fortune
London
2024.12 - Current
- Oversee day-to-day operation of the cafe to ensure smooth, efficient service
- Lead, supervise, and support cafe staff, promoting high standards of performance and teamwork
- Create and manage staff rotas in line with business needs and labour budgets
- Manage stock levels and place orders accordingly
- Monitor daily sales to support financial reporting
- Update tills using POS software
- Creating and printing food labels with accurate allergen information
- Complete daily operational and safety checklists to maintain compliance
- Responsible for Tea and Coffee Points (TCP) across all offices, including client liaison, daily perishable deliveries, and monthly cross-charging.
Assistant Hospitality & Events Operations Manager
Green and Fortune
London
2025.02 - 2025.12
- Supervised the planning and delivery of events to ensure smooth execution
- Responsible for event briefings
- Led and coordinated event staff, allocating roles and managing shifts
- Acted as the main point of contact during events for clients and internal teams
- Ensured high standards of customer service throughout all events
- Set up and broke down event spaces according to event requirements
- Managed event timelines and resolved issues quickly during live events
- Ensured compliance with health, safety, and food hygiene standards
- Monitored stock, equipment, and supplies for events
- Supported post-event close-down and reporting
Cafe Supervisor
Green and Fortune
London
2024.11 - 2025.12
- Led by example with a positive, proactive attitude
- Delegated tasks within the team
- Oversaw day-to-day café operations to ensure smooth and efficient shifts
- Managed stock levels and placed orders as required
- Monitored daily sales to support financial reporting
- Created and printed food labels with accurate allergen information
- Completed daily operational and safety checklists to maintain compliance
- Supported with creating weekly Rotas
Cafe assistant
Green and Fortune
London
2021.10 - 2024.11
- Gained experience as a barista in a corporate environment
- Refined barista skills while working alongside experience baristas
- Served hot food during busy period services to a high volume of customers, as well as serving up to 250 coffees in a two-hour time frame
- Prepared and created products for sale, including yogurt pots and smoothies
- Provided customer service and processed transactions on the till
- Communicated effectively with the kitchen and provided support when required
- Opened and closed the café, following company procedures
- Assisted in inventory management tasks for efficient stock control in the café.
Receptionist
Travelodge
London
2019.07 - 2021.09
- Managed guest transfers during overbookings to ensure smooth operations
- Coordinated housekeeping schedules and room readiness
- Supported kitchen staff during service when required
- Completed daily banking and administrative tasks accurately
- Worked independently as a lone worker, handling issues and resolving guest concerns
- Multi-trained across all departments, enabling confident management of hotel operations during solo shifts
FOH team member
Leon Restaurant
London
2017.05 - 2019.02
- Provided friendly, efficient customer service in a fast-paced environment
- Prepared coffee as a barista to brand standards
- Received positive customer feedback for service quality
- Managed time effectively during busy periods
- Demonstrated reliability, punctuality, and teamwork
Education
GCSEs - English Language, English Literature, Mathematics, Science BTEC, Media Studies, Drama, French
Sir John Cass Foundation & Redcoat School
London 2010.09 - 2015.05
A-Levels - Studied Level 3 Events Management
Big Creative Education Academy
London 2015.09 - 2016.04
City & Guilds Level1 VRQ in Customer Service(pass) - Personal and Career Development Programme
Spear Program
London 2017.02 - 2017.04
Skills
- Team leadership, staff supervision, and mentoring
- Excellent customer service and client relations
- Event coordination, planning, and on-site management
- Shift planning, Rota management, and multitasking
- Stock control, ordering, and equipment management
- Cash handling and basic financial reporting
- Health, safety, and food hygiene compliance
- Opening, closing, and operational procedures
- Problem-solving and decision-making under pressure
- Strong communication, organisation, and interpersonal skills
- Adaptability, reliability, and professionalism
- Attention to detail and ability to deliver high-quality service
- POS till Software (Systopia)
- Proficiency in Excel
Reference
Ana Pereira
Operations manager Rose Court WPP Email: Ana.Pereira@greenandfortune.co.uk
Timeline
Assistant Hospitality & Events Operations Manager
Green and Fortune
2025.02 - 2025.12
Cafe Manager
Green and Fortune
2024.12 - Current
Cafe Supervisor
Green and Fortune
2024.11 - 2025.12
Cafe assistant
Green and Fortune
2021.10 - 2024.11
Receptionist
Travelodge
2019.07 - 2021.09
FOH team member
Leon Restaurant
2017.05 - 2019.02
City & Guilds Level1 VRQ in Customer Service(pass) - Personal and Career Development Programme
Spear Program
2017.02 - 2017.04
A-Levels - Studied Level 3 Events Management
Big Creative Education Academy
2015.09 - 2016.04
GCSEs - English Language, English Literature, Mathematics, Science BTEC, Media Studies, Drama, French
Sir John Cass Foundation & Redcoat School
2010.09 - 2015.05