Sakera Begum

Took a planned career break to travel and explore different cultures.

• Company Overview: IWG is an extensive global network of office space, co-working, virtual office locations and meeting rooms
• World-class brands include Regus, SPACES, HQ and Signatures
• Managed front desk operations, acting as the first point of contact for over 100 companies and stakeholders
• Handled daily administrative tasks, including responding to 50+ emails, processing billing queries, and distributing mail
• Coordinated Centre operations, including daily maintenance checks, office setup, and meeting room bookings
• Facilitated client onboarding, addressing IT issues, and managing supplier orders for various needs
• IWG is an extensive global network of office space, co-working, virtual office locations and meeting rooms
• World-class brands include Regus, SPACES, HQ and Signatures

• Company Overview: Carat London uses high-quality hand and machine to cut Cubic Zirconia crystal so to create personalized pieces of jewelries
• Worked in the first overseas outlet in the heart of London's luxury shopping district located in Mayfair
• Selling, meeting targets, commission, bonus
• Effectively multitasked responsibilities with minimal supervision
• Collaborated with team members to deliver top-tier customer service
• Approached customers to understand their needs and offer solutions
• Advised customers on fine jewelry trends and helped them to place order
• Carat London uses high-quality hand and machine to cut Cubic Zirconia crystal so to create personalized pieces of jewelries

• Drove shoes and bags sales and delivered exceptional customer service to enhance store performance
• Handled transactions efficiently, including cash, credit, and debit payments
• Provided product advice and tailored recommendations to customers according to their occasions
• Managed stock tasks, including receiving deliveries and restocking shelves
• Collaborated with the team to meet targets, attending meetings on budgets and company updates

• Managing 10 staff’s work patterns across three stores
• Ensured cash flow accuracy across three stores by balancing tills and safe reconciliations
• Investigated discrepancies by analysing transactions and reviewing CCTV footage
• Managed banking duties and produced financial documents, including interim balances, for management review
• Collaborated with the loss prevention team to continuously improve processes and resolve till and lottery losses

• Led by example in the sales team of three to deliver excellent customer service and support store sales
• Confidently closed sales and sought link selling opportunities to increase basket spend
• Replenished stock and maintained high merchandising standards, ensuring attractive displays and correct pricing
• Collaborated with management to maximise profits by driving sales, managing costs, and reducing losses

• Supervised a group of 10 customer service operations, ensuring courteous and efficient service from staff
• Greeted customers and explained menu items, including ingredients and cooking methods
• Built strong customer relationships by consistently meeting or exceeding their expectations resulted in receiving positive feedback
• Facilitated communication between front of house and back of house teams so to ensure orders were correct