Sakaria Wehelie
Birmingham
Summary
Seasoned Quality Inspector and Customer Service professional with a proven track record at Jaguar Land Rover and SITEL UK. Excelled in enhancing product conformity and customer satisfaction, leveraging exceptional communication and meticulous quality assurance skills. Achieved cost reduction and excelled in high-pressure environments, demonstrating a professional demeanor and problem resolution expertise.
Overview
11
11
years of professional experience
Work History
Warehouse Operative
Jaguar Landrover (DHL)
Solihull
06.2023 - 02.2025
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
- Used scanners to track parcel information, condition or receipt.
- Cleaned, maintained and organized the warehouse area daily.
- Operated equipment and machinery according to safety guidelines.
Quality inspector
Jaguar/ Land Rover (EPPL Agency)
Solihull
03.2022 - 06.2022
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Reduced costs by avoiding duplication of services.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
Call handler/ admin
SITEL UK
Coventry
01.2022 - 02.2022
- Communicated information to customers about product quality, value and style.
- Updated system with order specifics and customer details, preferences, and billing information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Operative
I force (John Lewis) Am2Pm Agency
Redditch
03.2018 - 09.2018
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
- Used scanners to track parcel information, condition or receipt.
- Cleaned, maintained and organized the warehouse area daily.
- Operated equipment and machinery according to safety guidelines.
Quality inspector
Jaguar/ Land Rover (G&P Agency)
Solihull
03.2017 - 09.2017
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Reduced costs by avoiding duplication of services.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
Customer service
Mubarak Internet Café
Birmingham
01.2014 - 09.2016
- Provided customer service support when necessary.
- Compiled reports on customer service metrics.
- Provided excellent customer service at all times.
- Upheld customer service standards throughout each shift.
Education
Year 2 bachelors honors - accounting and finance
Birmingham City University
06.2019
Level 3 BTEC Extend Diploma -
Joseph Chamberlain Sixth Form College
Birmingham06.2017
5 GCSEs - Maths, English Language and Science
The International School
Birmingham06.2015
Skills
- Good Communication
- Customer Service
- Punctual
- Bilingual
- Upselling and cross-selling
- Point-of-sale systems
- Competitive Knowledge
- Sales
- Cash Handling
- Problem resolution
- Relationship development
- Point of sale knowledge
- Opening and closing duties
- Friendly and outgoing
- Professional demeanor
- Quality assurance
- Product inspection
- Production monitoring
- Documentation skills
- Auditing techniques
Hobbies and Interests
- Communicating and getting along with new people
- Proactive and regularly participate in Basketball, Football, swimming, table tennis and chess.
- Computing
- Passion for math, working with numbers
- Currently studying CCNA
- Charity Fund raising activities
References
Available Upon Request
Personal Information
Date of Birth: 09/13/98
Timeline
Warehouse Operative
Jaguar Landrover (DHL)
06.2023 - 02.2025
Quality inspector
Jaguar/ Land Rover (EPPL Agency)
03.2022 - 06.2022
Call handler/ admin
SITEL UK
01.2022 - 02.2022
Warehouse Operative
I force (John Lewis) Am2Pm Agency
03.2018 - 09.2018
Quality inspector
Jaguar/ Land Rover (G&P Agency)
03.2017 - 09.2017
Customer service
Mubarak Internet Café
01.2014 - 09.2016
Year 2 bachelors honors - accounting and finance
Birmingham City University
Level 3 BTEC Extend Diploma -
Joseph Chamberlain Sixth Form College
5 GCSEs - Maths, English Language and Science
The International School
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