Kieran Maddran

In this role I would do many jobs.

• Maintained safety regulations by enforcing strict adherence to company policies.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.
• Packed orders for timely dispatch to customers and retail outlets.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

In both of these warehouse Operative roles I would do many different tasks for example,

• I would sort parcels out into the correct order when being delivered on vans and
• I would also use pump trucks to carry large pallets around the warehouse and onto the correct vans in the correct order of delivery.

In my business administration/ customer service role at the fragrance shop I would have many different job roles.

• The main one being logging customer data into the computers for example when an order would need replacing or refunding I would have to add them onto a Microsoft excel spreadsheet to keep track of them and then I would need to contact the customer to send a denial of receipt form which is to let us know that either haven’t received it or if it was damaged they would need to send in photographs of the goods and then send them in and then I would contact the courier to investigate the situation further,
• Also I would add disputed deliveries to spreadsheets as-well there would be separate spreadsheets for each courier so I would be working on multiple spreadsheets at once.
• Another job role I would have would be dealing with customer complains on emails and having to reply to them with the correct reply suitable for the situation of the email.

• In this role I had at Lloyds I had to scan paper work and personal information into the online system,
• I would also have to envelope letters and cheques and make sure they went to the correct address and customer.
• Also I would have to match the letters that got printed out and make sure they are all correct and get sent in the correct envelope with the correct attachments.

• Filing paper documents making sure everything is correct for valves and scanning them in onto the system using SYSPRO, PDF documents and autoCAD.