Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

SAJITH RAJAN

London

Summary

Methodical IT professional with 4+ years of experience and a postgraduate degree in Computer Science. Skilled in providing technical support, troubleshooting complex issues, and implementing enhancements. Proven expertise in O365 services, Microsoft SharePoint Online, and ITIL processes. Excellent communication and problem-solving abilities with a strong focus on customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Administrator

Results Consortium Ltd
07.2023 - Current
  • Manage all user accounts, Azure Tenant and O365 licenses within organizational standard.
  • Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Enhanced data security through deployment of firewalls, antivirus software, and intrusion detection systems.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
  • Accountable for all office administration tasks such as proposing and designing new work space and accessories to expand business.

Associate

Ernst & Young
11.2017 - 09.2020
  • Managed the configuration settings in the SharePoint Online Admin Center, ensuring adherence to Microsoft standards and best practices
  • Collaborated with cross-functional teams to implement enhancements and perform testing and deployments of SharePoint environments
  • Acted as a technical escalation point for Level 1 Support between clients and internal teams, including Application Managed Services, Service Delivery Management, Project Teams, and Development Teams
  • Established and maintained strong client relationships, effectively managing their expectations and providing expert-level support and consulting on SharePoint, OneDrive, MS Teams, and O365 groups
  • Contributed to the development and maintenance of internal processes, standards, and documentation
  • Worked closely with clients and their technical teams to advise on enhancement solutions
  • Led transition Knowledge Transfer (KT) sessions of new platforms into AMS.

Technical Support Engineer

Ernst & Young
03.2017 - 11.2017
  • Authorized user accounts using the AD tool and provided support for internal applications
  • Successfully handled incidents, service requests, and change requests according to company policy
  • Collaborated with EY internal customers/clients globally, providing support via phone and remote sessions using the Team Viewer application
  • Analyzed ticket patterns and implemented workflow improvements for efficient issue resolution
  • Mentored junior team members in processes and procedures.

Technical Consultant

Sutherland Global Services
10.2015 - 12.2016
  • Downloaded, installed, and activated Microsoft Office suites following Microsoft standards
  • Configured email accounts in Microsoft Outlook (IMAP & POP) and resolved synchronization issues with Outlook web-mail and OneDrive
  • Executed troubleshooting on all MS Office issues using remote sessions with the LogMeIn tool
  • Restored/generated new product keys for MS Office products.

Education

Master of Science - Computer Science

University of Hertfordshire
London, United Kingdom
12.2022

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Cochin University of Science And Technology
India
04.2015

Skills

  • Hardware troubleshooting
  • System Security
  • Remote Support
  • Virtualization Technologies
  • Software Installation
  • Help Desk Management
  • IT Asset Management
  • IT Infrastructure
  • Incident Management
  • Capacity Planning
  • ITIL Processes
  • Cloud Management

Accomplishments

  • Redhat Certified System Administrator (RHCSA)
  • ITIL 2011 Foundation
  • Azure Active Directory Basics

Additional Information

  • Exploratory research on the fraud detection of online banking transactions in the UK


Performed a detailed study on subsisting security systems and loopholes in the online banking system and analyzed the threats and trends. Utilizing Kali Linux, Metasploitable Linux developed a paradigm of Bank Servers and ethical hacking techniques making utilization of Machine Learning and Penetration testing to perform the case study and developed incipient security measures.

Certification

  • Awarded "Extra Miller Award" for excellent performance in 2021 Q1 & Q3 at Ernst & Young
  • Awarded "EUTX Delivery Award" for excellent performance during FY 2020-21 at Ernst & Young.
  • Awarded with R&R by Sutherland Global Solutions for “best performer of the week” based on customer reviews.

Timeline

IT Administrator

Results Consortium Ltd
07.2023 - Current

Associate

Ernst & Young
11.2017 - 09.2020

Technical Support Engineer

Ernst & Young
03.2017 - 11.2017

Technical Consultant

Sutherland Global Services
10.2015 - 12.2016

Master of Science - Computer Science

University of Hertfordshire

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Cochin University of Science And Technology

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