Sajid Sharif Muhammad Zai
Liverpool,Merseyside
Summary
Results-driven Administration and Operations professional with over 6 years of experience in team leadership, customer service, and office management across UK and international environments. Proven ability to manage teams, improve operational efficiency, and deliver high-quality customer experiences in fast-paced settings. Currently completing an MBA in the UK, seeking opportunities in administration, operations, or supervisory roles.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Floor manager
Pizza Bar
Liverpool
2023.10 - Current
- Manage daily operations of a busy food outlet, supervising a team of 5 staff
- Deliver high-quality customer service, ensuring positive customer experiences
- Maintain compliance with health & safety and operational standards
- Monitor inventory, staff performance, and daily business activities
- Resolve customer issues efficiently, maintaining strong satisfaction levels
Administration manager
Skyways Travel & Tours
Islamabad
2021.06 - 2023.08
- Supervised a team of 3 administrative staff, ensuring high productivity and efficiency
- Set departmental goals and monitored performance against targets
- Recruited and trained new staff members to support business growth
- Improved administrative processes to enhance operational efficiency
Office administrator
Skyways Travel & Tours
Islamabad
2019.06 - 2023.06
- Managed high-volume communications (120+ daily calls and inquiries)
- Coordinated office operations, logistics, and scheduling
- Streamlined office procedures to improve efficiency and accuracy
- Organised company events and handled correspondence
Customer Service Representative
Samsung
Islamabad
2016.02 - 2019.05
- Handled 80+ customer interactions daily, resolving queries and complaints
- Delivered product support and ensured high levels of customer satisfaction
- Managed multiple customer issues simultaneously in a fast-paced environment
- Followed company policies and procedures to maintain service standards
Education
Master of Business Administration - Business and Mana#gement
Edge Hill University
Ormskirk 2023.09 - 2024.09
Bachelor of Science - International Relations
Iqra University
Islamabad 2014.01 - 2018.01
Skills
- Team Leadership & Staff Supervision
- Operations & Office Management
- Customer Service Excellence
- Administrative Coordination
- KPI Monitoring & Performance Improvement
- Conflict Resolution & Problem Solving
- Health & Safety Compliance
- Time Management & Multitasking
Languages
Pashto
Native
English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Upper intermediate
Timeline
Floor manager
Pizza Bar
2023.10 - Current
Master of Business Administration - Business and Mana#gement
Edge Hill University
2023.09 - 2024.09
Administration manager
Skyways Travel & Tours
2021.06 - 2023.08
Office administrator
Skyways Travel & Tours
2019.06 - 2023.06
Customer Service Representative
Samsung
2016.02 - 2019.05
Bachelor of Science - International Relations
Iqra University
2014.01 - 2018.01