SAIVIVEK PERIYA

Provided exceptional customer service by assisting customers with product selection and resolving enquiries professionally.

• Operated EPOS/POS systems, ensuring accurate processing of cash, card, and contactless payments to enhance transaction efficiency.
• Replenished shelves and ensured products were displayed attractively and in accordance with company standards.
• Monitored stock levels, identified low inventory, and assisted with stock deliveries and replenishment.
• Maintained a clean, organised, and safe shopping environment in compliance with health and safety regulations.
• Assisted with opening and closing store procedures, including cash reconciliation and security checks.
• Checked product quality, monitored expiry dates, and rotated stock using FIFO (First In, First Out) procedures.
• Implemented promotional displays and seasonal merchandising strategies to enhance product visibility and drive sales.
• Handled customer complaints professionally and escalated issues to management.
• Worked collaboratively with team members to achieve daily sales and operational targets.
• Followed company loss-prevention procedures to assist in minimising stock loss and protect inventory.
• Maintained excellent product knowledge to provide accurate information and recommendations to customers.
• Demonstrated flexibility by covering different shifts, including evenings, weekends, and busy trading periods.
• Defined main duties and tasks

• Managed high volume of inbound calls for quick resolution of customer issues.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Assisted customers in making informed decisions by providing detailed product information.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Offered technical support, leading to enhanced user experience.
• Trained new hires for improved productivity and efficiency on the job floor.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Participated in team meetings sharing best practices for improving service delivery.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.