Sai Vijayendranadh Chowdary Cherukuri
London,UK
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
Work history
Customer Service representative
Williamhill
London, UK
2024.07 - Current
- Delivered excellent face-to-face customer service in a fast-paced betting shop environment.
- Resolved customer complaints to ensure satisfactory outcomes and enhance overall customer experience.
- Assisted customers with betting products, gaming machines, and online account queries.
- Processed sports betting transactions accurately, including cash handling, payouts, and account deposits.
- Maintained compliance with gambling regulations, age verification policies, and responsible gambling procedures.
- Promoted offers and loyalty programmes to boost customer engagement and drive sales growth.
- Balanced tills and completed end-of-day cash reconciliation with high accuracy.
- Collaborated with team members to meet daily sales and service targets, contributing to overall shop performance.
- Monitored shop cleanliness, security, and operational standards throughout shifts.
Education
International Business Management
University of Herefordshire
LondonMBA - undefined
University of Northampton
SingaporeMechanical Engineering
JNTU Kakinada
IndiaSkills
Customer Relationship Management
Budget Management
Team Work
Pressure handling
Conflict Resolution
Leadership
Languages
English
Proficient (C2)
Telugu
Proficient (C2)
Affiliations
- Travelling
- Music
Interests
Traveling, Cinema, Music
Timeline
Customer Service representative
Williamhill
2024.07 - Current
MBA - undefined
University of Northampton
Mechanical Engineering
JNTU Kakinada
International Business Management
University of Herefordshire