Saim Malik
Bradford
Summary
Tireless, well-organised Customer Advocate who is determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Throughout the years these skills have allowed me to gain the confidence and the ability to work in any kind of work environment.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Waiter
Kashmiri Aroma
Wakefield, West Yorkshire
2018.06 - 2019.05
- Listened to customers in actively to assess issues and provide accurate information.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Customer Assistant
Tesco
Bradford, West Yorkshire
2019.06 - 2019.12
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service
M&S
Bradford , West Yorkshire
2020.01 - 2020.03
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Created and maintained detailed database to develop promotional sales.
Customer Assistant
Morrisons
Bradford , West Yorkshire
2020.03 - 2021.02
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales and customer satisfaction through personalised servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
Sales Assistant
Dunelm
Leeds, West Yorkshire
2021.05 - 2021.11
- Input credit and debit card payments in POS system to complete purchases.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Warehouse Associate
Amazon
Knottingley, West Yorkshire
2021.11 - 2022.08
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Prepared orders for shipment by picking, packing and labelling merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated forklifts to transfer inventory to and from target destinations.
- Performed inventory counts and stocked merchandise.
Education
A-level - Law
New College
Bradford 2019.09 - 2022.05
A-Level - Criminology
New College
Bradford 2019.09 - 2022.05
A-Level - Business
New College
Bradford 2019.09 - 2022.05
GCSE - Maths
Laisterdyke Leadership Academy
Bradford 2014.09 - 2019.06
GCSE - English Language
Laisterdyke Leadership Academy
Bradford 2014.09 - 2019.06
Skills
Customer service skills
Job training
Teamwork
Listening and responding
Communication Skills
Timeline
Warehouse Associate
Amazon
2021.11 - 2022.08
Sales Assistant
Dunelm
2021.05 - 2021.11
Customer Assistant
Morrisons
2020.03 - 2021.02
Customer Service
M&S
2020.01 - 2020.03
A-level - Law
New College
2019.09 - 2022.05
A-Level - Criminology
New College
2019.09 - 2022.05
A-Level - Business
New College
2019.09 - 2022.05
Customer Assistant
Tesco
2019.06 - 2019.12
Waiter
Kashmiri Aroma
2018.06 - 2019.05
GCSE - Maths
Laisterdyke Leadership Academy
2014.09 - 2019.06
GCSE - English Language
Laisterdyke Leadership Academy
2014.09 - 2019.06