Saif Hassan
Oldham,Lancashire
Summary
Through my experience working full-time with the HMRC as well as studying for my computer science degree and tutoring a cohort of children the GCSE sciences. I have been put in a situation where I need to be able to deliver a quality service at pace and manage my time extremely effectively. My work has allowed me to build that experience and confidence when handling the enquiries of customers and resolve my cases, as well as build my knowledge on the computer sciences at the same time.
Overview
3
3
years of professional experience
Work history
Compliance Caseworker
HMRC
Oldham, Lancashire
2024.11 - Current
- Managed multiple cases simultaneously and delivered support within strict deadlines.
- Prepared reports for legal action and provided evidence in court.
- Facilitated training sessions, fostering team development and knowledge sharing.
- Listened without judgement to provide compassionate, empathetic case support.
- Improved client satisfaction by effectively handling complex casework issues.
- Facilitated access to community programmes and resources, maintaining strong knowledge of eligibility and application requirements.
- Advocated for clients' rights, resulting in fair treatment under the law.
GCSE science tutor
self employed
Oldham, Lancashire
2022.07 - Current
- Offered constructive feedback on assignments, helping students understand mistakes and improve future performances.
- Inspired scientific curiosity by presenting topics in an exciting and relatable manner.
- Used illustrative activities to help students explore concepts.
- Enhanced problem-solving skills by incorporating practical activities into lesson plans.
Civil servant / Surge and Rapid Response Officer
HMRC
Salford, Lanchashire
2024.01 - 2024.11
- Collaborated closely with other departments, ensured seamless workflow.
- Wrote professional letters, emails and memoranda for business communication.
- Handled enquiries promptly and efficiently from members of public, other civil servants and organisations either by phone, in person or through writing.
- Delivered high levels of customer satisfaction through attentive, personalised service.
- Upheld highest standards of confidentiality whilst handling sensitive information.
- Prioritised work to meet demands of fast-paced, pressured environments.
Education
Bachelor of Science - Computer science
University of London
London 2024.09 -
A-Levels - Physics
The Blue Coat Sixth-Form College
Greater Manchester 2021.09 - 2023.07
A-Levels - Chemistry
The Blue Coat Sixth-Form College
Greater Manchester 2021.09 - 2023.07
A-Levels - Biology
The Blue Coat Sixth-Form College
Greater Manchester 2021.09 - 2023.07
GCSEs - English Language
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - Mathematics
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - English Literature
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - Geography
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - Creative I-Media
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - Physics
Oldham Academy North
Oldham 2016.09 - 2021.08
GCSEs - Biology
Chemistry
Oldham 2016.09 - 2021.08
GCSEs - Chemistry
Oldham Academy North
Oldham 2016.09 - 2021.08
Skills
- Time-management
- Time efficiency
- Self-motivation
- Effective communication
- Creative thinking
- Active listening
- Decision making
- Customer engagement
- Critical-thinking
- Adaptable
- Computer literacy
- Operating systems knowledge
Timeline
Compliance Caseworker
HMRC
2024.11 - Current
Bachelor of Science - Computer science
University of London
2024.09 -
Civil servant / Surge and Rapid Response Officer
HMRC
2024.01 - 2024.11
GCSE science tutor
self employed
2022.07 - Current
A-Levels - Physics
The Blue Coat Sixth-Form College
2021.09 - 2023.07
A-Levels - Chemistry
The Blue Coat Sixth-Form College
2021.09 - 2023.07
A-Levels - Biology
The Blue Coat Sixth-Form College
2021.09 - 2023.07
GCSEs - English Language
Oldham Academy North
2016.09 - 2021.08
GCSEs - Mathematics
Oldham Academy North
2016.09 - 2021.08
GCSEs - English Literature
Oldham Academy North
2016.09 - 2021.08
GCSEs - Geography
Oldham Academy North
2016.09 - 2021.08
GCSEs - Creative I-Media
Oldham Academy North
2016.09 - 2021.08
GCSEs - Physics
Oldham Academy North
2016.09 - 2021.08
GCSEs - Biology
Chemistry
2016.09 - 2021.08
GCSEs - Chemistry
Oldham Academy North
2016.09 - 2021.08