Sahrin Afroz
London
Summary
Experienced professional with a strong background in computer literacy coaching, technical troubleshooting, and ICT learning development. Proficient in data analysis using Excel and Word, educational software utilisation, and computer-based assessment methods. Demonstrates expertise in customer service management, project management, B2B account management, and sales strategy development. Skilled in product lifecycle management with a focus on driving business growth through innovative solutions. Committed to leveraging technical and managerial skills to deliver impactful results in dynamic environments.
Overview
8
8
years of professional experience
Work history
Front of house team member
Comptoir Libanais
London
03.2024 - 10.2025
- Adapted swiftly to changing situations for uninterrupted service quality.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Promoted special offers or events to increase awareness among customers.
- Assisted guests with queries or requests for optimal guest experience.
Enterprise ICT Co-Ordinator
Banglalink Digital Communications Ltd.
Dhaka
07.2022 - 08.2023
- Managed enterprise solutions (VAS, A2P, IoT & M2M).
- Oversaw product lifecycle management and sales strategy execution.
- Handled B2B account and partner management, ensuring sustainable revenue inflow.
Enterprise Relationship Manager
Banglalink Digital Communications Ltd.
Dhaka
07.2019 - 07.2022
- Developed operational strategies aligned with B2B business objectives.
- Explored new revenue opportunities through customized solutions for corporate clients.
- Built and maintained strong relationships with key accounts through regular visits and feedback collection.
- Conducted account planning to guarantee portfolio progress and customer satisfaction.
Receptionist
S.A Corporation
Dhaka
01.2018 - 06.2019
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks, improving overall functionality of the office.
Education
Master of Science - Supply Chain Management
University of Hull
Kingston upon Hull 09/2023 - 09/2024
Higher School Certificate - Commerce
Govt. M.M City College
Khulna 01.2014 - 12 2016
Secondary School Certificate - Science
St. Joseph’s Higher Secondary School
Khulna 01.2012 - 1 2014
Skills
- Computer literacy coaching
- Technical troubleshooting
- Interactive learning
- Data analysis with Excel and Word
- Educational software utilization
- Computer-based assessment methods
- ICT learning development
- Customer service management
- Project management
- B2B account management
- Sales strategy development
- Product lifecycle management
Languages
English
Upper intermediate (B2)
Bengali
Native
Accomplishments
Best ERM Performer for Customer Service and Sales
July 2019 to Present
Best Customer Service Provider and Managing Good Relationships with the customers. Also got nominated for Good Team leader and Team Worker.
References
References available upon request.
Timeline
Front of house team member
Comptoir Libanais
03.2024 - 10.2025
Enterprise ICT Co-Ordinator
Banglalink Digital Communications Ltd.
07.2022 - 08.2023
Enterprise Relationship Manager
Banglalink Digital Communications Ltd.
07.2019 - 07.2022
Receptionist
S.A Corporation
01.2018 - 06.2019
Higher School Certificate - Commerce
Govt. M.M City College
01.2014 - 12 2016
Secondary School Certificate - Science
St. Joseph’s Higher Secondary School
01.2012 - 1 2014
Master of Science - Supply Chain Management
University of Hull
09/2023 - 09/2024