Summary
Overview
Work history
Education
Skills
Certification
Achievements
Timeline
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Sahil Satav

Manchester,United Kingdom

Summary

Customer-centric professional with extensive experience in IT support, combining a Master's degree in Computer Science and a Bachelor's degree in IT with hands-on customer service expertise. Demonstrated success in building relationships, resolving complex queries, and delivering exceptional service across diverse sectors.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Admissions Officer

Navitas UK
Manchester
03.2025 - 09.2025
  • Processing international student applications by leveraging the use of CRM systems such as StudyLink and Salesforce, and effective scheduling and email management using Outlook
  • Conducting student interviews, assessing students’ documents such as CVs, personal statements and academic results
  • Maintaining strong relationships with agents, students and university partners.

Junior Software Engineer/Business Analyst Intern

HKS IT Consultants Ltd
Manchester
08.2024 - 12.2024
  • Tested various kinds of mmWave sensors (Fall Detection, Heartbeat, etc.), Websockets and APIs to verify flow of messages from Home Assistant Node Red integration, via MQTT broker
  • Created detailed user documentation and setup guides for tested sensors and workflows
  • Collaborated with cross-functional teams using SQL, Microsoft Azure and Azure DevOps, and developed interactive dashboards on PowerBI to display sensor data.

Customer Service Representative

William Hill
Dundee
05.2024 - 08.2024
  • Operated betting terminals and electronic point-of-sale systems with exceptional accuracy
  • Provided comprehensive product guidance to 50+ customers daily, enhancing their betting experience
  • Worked collaboratively with team members to welcome customers in store and deliver exceptional customer service.

Operations Assistant

Marks & Spencer
Perth
03.2024 - 05.2024
  • Processed customers' orders and store opening and closing down duties effectively.
  • Handled cash transactions accurately, maintaining 100% till balance across shifts
  • Collaborated with team members to maintain high store presentation standards

Crew Member

McDonald's
Perth
04.2023 - 07.2023
  • Worked collaboratively with team members to serve customers and keep the restaurant clean and tidy
  • Assisted customers with orders, resolved complaints, and provided accurate information about menu items.

Education

Master of Science - Computer Science

University of Dundee
Dundee, Dundee City
01.2023 - 01.2024

Bachelor of Engineering - Information Technology

Ramrao Adik Institute of Technology, University of Mumbai
Mumbai
08.2018 - 06.2022

HSC (A-Levels equivalent) - Computer Science

Shiravane Vidyalaya
Mumbai
02.2017 - 02.2018

SSC (GCSE equivalent) - Computer Applications

St. Mary's ICSE School
Mumbai
03.2015 - 05.2016

Skills

  • Customer Service
  • CRM Systems usage (Salesforce, HubSpot)
  • Document processing
  • Technical Support
  • Team work
  • GDPR compliance
  • Data Analysis
  • Microsoft Office Suite
  • Team Leadership
  • Software Development
  • Database Management
  • Report writing
  • Interviewing experience

Certification

  • HubSpot Sales Hub Software Certification
  • HubSpot Inbound Sales Certification
  • Career Essentials in Software Development by Microsoft and LinkedIn
  • Certificate of Complete Data Structures and Algorithms (C++) by Udemy

Achievements

  • Finished in Top 20 among 1500 runners in UDAAN 7Km Marathon in Mumbai (Feb 2019)
  • Finished as runners-up in Engineering Premier League, a cricket tournament held in D.Y. Patil Sports Stadium, Mumbai (Apr 2019)

Timeline

Admissions Officer

Navitas UK
03.2025 - 09.2025

Junior Software Engineer/Business Analyst Intern

HKS IT Consultants Ltd
08.2024 - 12.2024

Customer Service Representative

William Hill
05.2024 - 08.2024

Operations Assistant

Marks & Spencer
03.2024 - 05.2024

Crew Member

McDonald's
04.2023 - 07.2023

Master of Science - Computer Science

University of Dundee
01.2023 - 01.2024

Bachelor of Engineering - Information Technology

Ramrao Adik Institute of Technology, University of Mumbai
08.2018 - 06.2022

HSC (A-Levels equivalent) - Computer Science

Shiravane Vidyalaya
02.2017 - 02.2018

SSC (GCSE equivalent) - Computer Applications

St. Mary's ICSE School
03.2015 - 05.2016

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Sahil Satav