Sahil Satav
Manchester,United Kingdom
Summary
Customer-centric professional with extensive experience in IT support, combining a Master's degree in Computer Science and a Bachelor's degree in IT with hands-on customer service expertise. Demonstrated success in building relationships, resolving complex queries, and delivering exceptional service across diverse sectors.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Admissions Officer
Navitas UK
Manchester
2025.03 - 2025.09
- Processing international student applications by leveraging the use of CRM systems such as StudyLink and Salesforce, and effective scheduling and email management using Outlook
- Conducting student interviews, assessing students’ documents such as CVs, personal statements and academic results
- Maintaining strong relationships with agents, students and university partners.
Junior Software Engineer/Business Analyst Intern
HKS IT Consultants Ltd
Manchester
2024.08 - 2024.12
- Tested various kinds of mmWave sensors (Fall Detection, Heartbeat, etc.), Websockets and APIs to verify flow of messages from Home Assistant Node Red integration, via MQTT broker
- Created detailed user documentation and setup guides for tested sensors and workflows
- Collaborated with cross-functional teams using SQL, Microsoft Azure and Azure DevOps, and developed interactive dashboards on PowerBI to display sensor data.
Customer Service Representative
William Hill
Dundee
2024.05 - 2024.08
- Operated betting terminals and electronic point-of-sale systems with exceptional accuracy
- Provided comprehensive product guidance to 50+ customers daily, enhancing their betting experience
- Worked collaboratively with team members to welcome customers in store and deliver exceptional customer service.
Operations Assistant
Marks & Spencer
Perth
2024.03 - 2024.05
- Processed customers' orders and store opening and closing down duties effectively.
- Handled cash transactions accurately, maintaining 100% till balance across shifts
- Collaborated with team members to maintain high store presentation standards
Crew Member
McDonald's
Perth
2023.04 - 2023.07
- Worked collaboratively with team members to serve customers and keep the restaurant clean and tidy
- Assisted customers with orders, resolved complaints, and provided accurate information about menu items.
Education
Master of Science - Computer Science
University of Dundee
Dundee, Dundee City 2023.01 - 2024.01
Bachelor of Engineering - Information Technology
Ramrao Adik Institute of Technology, University of Mumbai
Mumbai 2018.08 - 2022.06
HSC (A-Levels equivalent) - Computer Science
Shiravane Vidyalaya
Mumbai 2017.02 - 2018.02
SSC (GCSE equivalent) - Computer Applications
St. Mary's ICSE School
Mumbai 2015.03 - 2016.05
Skills
- Customer Service
- CRM Systems usage (Salesforce, HubSpot)
- Document processing
- Technical Support
- Team work
- GDPR compliance
- Data Analysis
- Microsoft Office Suite
- Team Leadership
- Software Development
- Database Management
- Report writing
- Interviewing experience
Certification
- HubSpot Sales Hub Software Certification
- HubSpot Inbound Sales Certification
- Career Essentials in Software Development by Microsoft and LinkedIn
- Certificate of Complete Data Structures and Algorithms (C++) by Udemy
Achievements
- Finished in Top 20 among 1500 runners in UDAAN 7Km Marathon in Mumbai (Feb 2019)
- Finished as runners-up in Engineering Premier League, a cricket tournament held in D.Y. Patil Sports Stadium, Mumbai (Apr 2019)
Timeline
Admissions Officer
Navitas UK
2025.03 - 2025.09
Junior Software Engineer/Business Analyst Intern
HKS IT Consultants Ltd
2024.08 - 2024.12
Customer Service Representative
William Hill
2024.05 - 2024.08
Operations Assistant
Marks & Spencer
2024.03 - 2024.05
Crew Member
McDonald's
2023.04 - 2023.07
Master of Science - Computer Science
University of Dundee
2023.01 - 2024.01
Bachelor of Engineering - Information Technology
Ramrao Adik Institute of Technology, University of Mumbai
2018.08 - 2022.06
HSC (A-Levels equivalent) - Computer Science
Shiravane Vidyalaya
2017.02 - 2018.02
SSC (GCSE equivalent) - Computer Applications
St. Mary's ICSE School
2015.03 - 2016.05