DILSHANI Mendis
Datchet,United Kingdom
Summary
Experienced Admissions Officer with a proven ability to manage undergraduate and postgraduate applications from submission through enrolment. Highly skilled in assessing academic and English language qualifications, visa eligibility, and fee status, while ensuring compliance, data accuracy, and operational efficiency. Adept at processing high-volume applications with precision and delivering proactive, student-focused support. A well-organised and communicative professional committed to inclusive admissions practices, positive applicant experiences, and supporting institutional enrolment goals.
Overview
12
12
years of professional experience
Work history
Admissions Officer
Brunel University Pathway College
Uxbridge
2022.08 - 2026.02
- Processing both UG and PG applications, conducting student recruitment interviews, assisting with recruitment targets, preparing CAS issuance, qualification checking for enrollment, complex case management, liaising with university academic and professional staff on academic board cases and academic interviews, maintaining high attention to detail whilst processing applications in line with UKVI regulations, liaising with student recruitment agents, providing guidance on course options to applicants and potential applicants verbally and in writing, assisting on-the-job training for new staff, overseeing the administration of the internal scholarship process and award allocation.
- Maintained up-to-date records and responded professionally to high volumes of emails, telephone, and walk-in enquiries.
- Played a key role in peak admissions cycles, including Clearing and Registration, implementing confirmation processes and issuing offers using results verified via UCAS. Coordinated with regional and scholarship teams to achieve
- Increased applicants' satisfaction with prompt and helpful responses.
- Managed correspondence between applicants and faculty members for smooth transition into academic year.
- Handled sensitive information confidentially, respecting applicants' privacy rights.
- Reviewed incoming applications, ensuring adherence to admission criteria.
- Maintained meticulous records of all applicant data, guaranteeing accuracy of information.
- Provided comprehensive support to prospective students by answering queries face to face and online.
GSA (Administrator - part time)
Slough Borough Council
Slough
2020.09 - 2022.08
- Worked as the first point of contact for email, telephone and in-person enquiries, coordinating meetings, compiling agendas, taking minutes and distributing documents. provided an efficient and confidential administrative support to the management of the Slough Borough council on regular basis by reconciling payments, maintaining data, inquires and other communications.
Administrator (Part Time)
Jacobs & Sons Ltd
Harrow
2019.09 - 2020.09
- Managed company correspondence, including phone calls, emails, letters and packages, handled bookkeeping, budgeting and billing cycles for the business, scheduled appointments, conducted data entry, managed inventory of various supplies, assisted with salary preparation for the staff, managed and controlled supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Digital Communications Executive (Social Media)
Sri Lankan Airlines
London / Colombo
2014.01 - 2019.08
- Executed strategies related to marketing and corporate communications network-wide through social media to support the Airline's commercial objectives, Involved in establishing and training social media customer relationship team of Sri Lankan Airlines, maintained collaborations with popular travel influencers from various countries (India, UK, UAE, China, Germany, USA, Australia, etc.) and organized familiarization tours for their travel.
- Planned and executed a special airport-based campaign at Bandaranaike International airport, in order to rebuild Sri Lanka tourism post-Easter attack 2019, have undergone crisis communications training periodically conducted by the Airline, both through internal and external facilitators.
Education
Excel Training -
Pitman UK
2022.08 -
Master of Business Administration - Marketing and Sales
Edinburgh Napier University
United Kingdom 2017.09 -
Bachelor of Business Administration -
Staffordshire University
United Kingdom 2010.07 -
Skills
Decision making
Attention to Detail & Accuracy
Customer service
Proactive
Problem soving
Goal oriented
Multi tasking
LANGUAGES
English - Advanced
Tamil - Elementary
Sinhala - Advanced
Timeline
Excel Training -
Pitman UK
2022.08 -
Admissions Officer
Brunel University Pathway College
2022.08 - 2026.02
GSA (Administrator - part time)
Slough Borough Council
2020.09 - 2022.08
Administrator (Part Time)
Jacobs & Sons Ltd
2019.09 - 2020.09
Master of Business Administration - Marketing and Sales
Edinburgh Napier University
2017.09 -
Digital Communications Executive (Social Media)
Sri Lankan Airlines
2014.01 - 2019.08
Bachelor of Business Administration -
Staffordshire University
2010.07 -