Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Sagar Sagar

Sagar Sagar

Northolt,United Kingdom

Summary

Energetic and reliable Office Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Expert at administrative processes and office procedures.

Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.

Overview

3
3
years of professional experience

Work history

Customer service manager

The Ladz
Cambridge, United Kingdom
04.2023 - 12.2023
  • Delivered feedback constructively to enhance staff performance.
  • Analysed statistics and KPIs to identify potential service improvements.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Sought customer feedback and applied data to inform service-level improvements.
  • Communicated courteously with customers by telephone and email.

Assistant store manager

Papa John's Pizza
Cambridge, United Kingdom
10.2022 - 04.2023
  • Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
  • Mentored team on effective upselling and cross-selling techniques, increasing profits by 25%.
  • Increased store sales by 25%, year-on-year, exceeding KPI targets.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.

Cashier

Premium Food Store
Cambridge, United Kingdom
08.2022 - 10.2022
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Brand manager - E-Commerce & digital marketing

PSN Jewellers
Sonipat, Haryana, India
02.2021 - 07.2022
  • Improved email marketing campaigns by enhancing deliverability for increased engagement.
  • Collaborated with design team to develop innovative graphics and video content for website and social platforms.
  • Produced project deliverables in line with SLAs, budget constraints and quality targets.
  • Managed key digital channels, including YouTube and TikTok content development, Google, Facebook and Instagram Ads.
  • Worked closely across departments to implement latest findings from data and analytics.
  • Launched digital awareness campaign to increase follower count.

Education

Master of Science - International Business Management

Anglia Ruskin University
Cambridge
09/2022 -

Bachelor of Science - Computer Applications

DCRUST
Sonipat
07/2018 - 04/2021

Skills

  • Engaging leadership style
  • Effective problem solver
  • Customer service
  • Cash handling
  • Account management
  • MS Office proficiency
  • Microsoft Outlook, Word and Excel
  • Technical support

Languages

English
Fluent
Hindi
Native
Punjabi
Upper intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller

Timeline

Customer service manager

The Ladz
04.2023 - 12.2023

Assistant store manager

Papa John's Pizza
10.2022 - 04.2023

Cashier

Premium Food Store
08.2022 - 10.2022

Brand manager - E-Commerce & digital marketing

PSN Jewellers
02.2021 - 07.2022

Master of Science - International Business Management

Anglia Ruskin University
09/2022 -

Bachelor of Science - Computer Applications

DCRUST
07/2018 - 04/2021

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