Leigh Christie
Cuxton,Medway
Summary
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Dedicated team player, proactive and hands-on in task completion. Self-motivated and open to learning new skills. Highly effective communicator with good problem solving skills, whilst also following company policy, but also listening to the customers' needs.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Deputy Manager
Must Have Ideas
Snodland, Kent
2021.01 - Current
- Designed and implemented training to further develop staff based on business goals.
- Supported team by demonstrating respect and willingness to help.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conduct monthly reviews for each Agent, showing reports of the process.
- Monthly staffing schedules and finding cover for annual and sick leave
Behavioural Change Auditor
Sust-N Ltd
West Malling, Kent
2020.01 - 2020.12
- Monitored control environments and established improvements according to recommended actions.
- Led accounts, operations, administration and data audits to enable complete business understanding.
- Considered results of audit recommendations to minimise negative staff and company impacts.
Education and Member Services Administrator
IAB
West Malling, Kent
2017.05 - 2020.12
- Liaised with members to resolve enquiries, appointment requests and billing questions.
- Assisted members and students with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Dealing with all on demand registrations, examinations and results.
- Working closely with students and centres for the examination entry process to run smoothly.
- Education enquiries, assisting with Membership, organising the dispatch of study textbook orders and keeping the stock take of these.
Education
GCSEs - English
The Brit School
Croydon 2000.08 - 2002.06
GCSEs - Maths
The Brit School
Croydon 2000.08 - 2002.06
GCSEs - Dance
The Brit School
Croydon 2000.08 - 2002.06
GCSEs - Science
The Brit School
Croydon 2000.08 - 2002.06
Skills
- Adherence to high customer service standards
- Microsoft Outlook, Word and Excel
- Complaint resolution
- Training and development
- Exceptional telephone etiquette
- Engaging leadership style
- Administrative support
- Schedule management
- Call centre operations
- Communication skills
Timeline
Customer Service Deputy Manager
Must Have Ideas
2021.01 - Current
Behavioural Change Auditor
Sust-N Ltd
2020.01 - 2020.12
Education and Member Services Administrator
IAB
2017.05 - 2020.12
GCSEs - English
The Brit School
2000.08 - 2002.06
GCSEs - Maths
The Brit School
2000.08 - 2002.06
GCSEs - Dance
The Brit School
2000.08 - 2002.06
GCSEs - Science
The Brit School
2000.08 - 2002.06