Summary
Overview
Work history
Education
Skills
Certification
References
Work availability
Timeline
Sagar Jaisi Chhetri

Sagar Jaisi Chhetri

Cardiff,United Kingdom
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Multi-talented enthusiast able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about hospitality sector and advance professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Team member

Dorothy's Fish & Chips
Cardiff, United Kingdom
01.2024 - Current
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Serves more than 150 customers per day.

Assistant manager

Dalchini Restro & bar
Pokhara, Nepal
03.2022 - 11.2023
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed organizational policies for administrative oversight and internal controls.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Increased revenue by upselling and recommending products.
  • Managed over 50 customers per day.

Shift manager

Byanjan Restaurant
Pokhara, Nepal
03.2020 - 02.2022
  • Organized work schedules to meet demanding production goals.
  • Set up and performed test activities, assessing equipment function and quickly rectifying errors.
  • Increased team efficiency by analyzing staff and equipment performance.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardization.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Increased sales by 15%

Education

Master of Business Administration - International Business Management

Cardiff Metropolitan University, Cardiff
01.2024 -

Skills

  • Quality Assurance and Control
  • Product knowledge
  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Problem-solving
  • Sales strategies
  • Customer-focused

Certification

Essential Food Hygiene Level 2 (covering Food Safety, Health and Safety & Allergy Awareness).

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Team member - Dorothy's Fish & Chips
01.2024 - Current
Cardiff Metropolitan University - Master of Business Administration, International Business Management
01.2024 -
Assistant manager - Dalchini Restro & bar
03.2022 - 11.2023
Shift manager - Byanjan Restaurant
03.2020 - 02.2022

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Sagar Jaisi Chhetri