Safaih Ghulam
Cambridge,Cambridgeshire
Summary
A highly organised and professional administrative and customer service assistant with experience in both NHS and retail environments. Skilled in managing front-of-house reception duties, handling high volumes of calls, booking appointments, maintaining accurate records, and supporting day-to-day administrative operations. Experienced in delivering excellent customer service in fast-paced settings while remaining calm, approachable, and efficient under pressure. Strong communication and teamwork skills, with the ability to build positive relationships with patients, customers, and colleagues. Confident using clinical and administrative systems, handling confidential information responsibly, and supporting teams to ensure smooth daily operations. Reliable, adaptable, and eager to contribute positively to a busy administrative team.
Overview
5
5
years of professional experience
Work history
Radiology Admin Assistant
Nuffield Health
Cambridge, Cambridgeshire
2026.02 - Current
- Answered high volumes of phone calls and emails, providing professional and timely communication with patients and medical staff.
- Booked patients for MRI, CT, echocardiogram, X-ray, and ultrasound appointments, ensuring accurate scheduling and efficient use of resources.
- Managed and processed incoming referrals in line with departmental protocols.
- Checked patients in for appointments and assisted with pre-scan queries and preparation.
- Provided administrative support to the clinical team, helping resolve day-to-day operational or patient-related queries.
- Liaised with consultants, medical secretaries, and other hospital departments to coordinate patient care and information flow.
Receptionist
Woodlands Surgery
Cambridge, Cambridgeshire
2024.04 - 2026.02
- Provide front-of-house support for patients, including greeting visitors, managing check-ins, and handling general enquiries.
- Answer high volumes of phone calls, book and amend appointments, and process prescription requests using clinical systems.
- Maintain accurate patient records and uphold confidentiality in line with NHS and practice policies.
- Coordinate with GPs, nurses, and administrative staff to support smooth daily operations.
- Assist with administrative tasks such as filing, scanning, and managing correspondence
Retail assistant
Tesco Express
Cambridge, Cambridgeshire
2022.05 - 2024.04
- As a Retail Assistant at Tesco Express, I consistently delivered exceptional customer service while maintaining a well-organized and customer-friendly store environment.
- I demonstrated versatility, adaptability, and a strong work ethic, contributing to the overall success of the store.
Checkout assistant
Tesco
Cambridge, Cambridgeshire
2021.12 - 2022.02
- As a Christmas Temp Checkout Assistant at Tesco, I successfully handled the increased workload during the holiday season delivering outstanding customer service and contributing to a seamless checkout process.
- I exhibited flexibility, adaptability, and a strong work ethic to meet the demands of the busy shopping period.
Retail assistant
Kingdom of Sweets
Cambridge, Cambridgeshire
2020.12 - 2021.11
- During my tenure, I consistently received positive feedback from customers for my friendly demeanor, attention to detail, and product knowledge.
- I developed strong teamwork skills and thrived in a fast-paced,
- customer-centric environment.
- Tasks included bringing stock to the top floor, organising displays restocking products, labelling products and cleaning
Education
Bachelor of Science - Criminology
Anglian Ruskin University
Cambridge, Cambridgeshire 09/2022 - 07/2026
Diploma of Higher Education - Health and Social Care
Long Road Sixth Form Center
Cambridge, Cambridgeshire 09/2020 - 07/2022
GCSEs -
The Netherhall School and Sixth Form Center
Cambridge, Cambridgeshire 07/2018 - 07/2020
Skills
- Team Work
- Great Communication
- Time Keeping Skills
- Hard Working
- Positive Attitude
- Attention to Detail
Timeline
Radiology Admin Assistant
Nuffield Health
2026.02 - Current
Receptionist
Woodlands Surgery
2024.04 - 2026.02
Retail assistant
Tesco Express
2022.05 - 2024.04
Checkout assistant
Tesco
2021.12 - 2022.02
Retail assistant
Kingdom of Sweets
2020.12 - 2021.11
Bachelor of Science - Criminology
Anglian Ruskin University
09/2022 - 07/2026
Diploma of Higher Education - Health and Social Care
Long Road Sixth Form Center
09/2020 - 07/2022
GCSEs -
The Netherhall School and Sixth Form Center
07/2018 - 07/2020