Sadie Sundt
Welwyn Garden C,Hertfordshire
Summary
Experienced Systems Support Assistant with six years of experience in the Entertainment Industry. Adept in troubleshooting technical issues. Communicates with all personnel to deliver quality support. Background in visitor attractions to enhance customer service.
Volunteer Stage Lighting Technician with experience using a Vari-Lite FLX S24 console, as well as rigging lights, programming and running shows.
Basic experience of constructing trusses & stages, rigging audio and video walls. Completed the Live Events and Event Crewing skills bootcamp in Hertfordshire.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Systems Support Assistant
Framestore
London, London
01.2024 - Current
- Managed software installations and monitored updates for users.
- Implemented switch and firewall settings across various network infrastructures.
- Configured and arranged workstations including computers and monitors for staff.
- Optimised user's workflow on Windows, macOS and Linux systems.
- Managed helpdesk queries efficiently, enhancing customer service ratings.
- Managed and set up presentation audio-visual equipment, including microphone level adjustments and visual input changes.
Interactor
Warner Brothers Studio Tour London
Watford, Hertfordshire
09.2018 - 01.2024
- Provided an insightful look into the film production industry with expert knowledge.
- Adapted to flexible hours, including nights, weekends and bank holidays.
- Monitored tour guests' behaviour and enforced site and tour rules.
- Collaborated effectively with team members to maintain operational efficiency during peak periods.
- Delivered guided tours to improve visitor experience.
- Performed speeches and demonstrations to enhance visitors' tour experience.
Games Team Licensing Intern
The Walt Disney Company
London, London
06.2021 - 06.2022
- Tested and managed distribution of HTML5 consumer games.
- Managed level design for Frozen Snowball Blast, an HTML5 game.
- Managed video game slate updates with appropriate assets for future releases.
- Approved assets to meet Walt Disney guidelines and standards.
Education
Live Event Management and Event Crewing
Academy of Live Technology
United Kingdom 07.2025 - 07.2025
Bachelor of Science - Games Software Engineering
Bournemouth University
Poole 09.2019 - 06.2023
Skills
- Computer Literacy
- Time Management Proficiency
- Customer Relationship Building
- Lighting console programming
- IT and AV system integration
- DMX control systems
Volunteering
Stage Lighting Technician with the Letchworth Settlement Players. Includes rigging and use of Vari-Lite's FLX S24 console. Familiar with DMX controls, patching and cue based stacking.
Shows include:
- Girl on the Train (Shadow)
- Haywire
References
References available upon request.
Timeline
Live Event Management and Event Crewing
Academy of Live Technology
07.2025 - 07.2025
Systems Support Assistant
Framestore
01.2024 - Current
Games Team Licensing Intern
The Walt Disney Company
06.2021 - 06.2022
Bachelor of Science - Games Software Engineering
Bournemouth University
09.2019 - 06.2023
Interactor
Warner Brothers Studio Tour London
09.2018 - 01.2024
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