Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SADIA YOUSAF

London

Summary

You can count on finding in me a genuinely dedicated person who takes great pride in being straightforward, honest, and communicative. These, in my opinion, are the traits that will aid in both my personal growth and the environment in which I work. I can accurately manage records and execute mathematical calculations, but I'm also good when I am dealing with customers and I am at ease around people. I have acquired the skills necessary to persuade consumers to make decisions while ensuring they receive topnotch service from my previous experiences. I have the ability to operate well under pressure and flexibly as a team member and I have had the chance to develop my leadership abilities. Being a leader and role model for a workforce has been a great challenge for me. I am a motivator and an organiser, and I have used these abilities to effectively diffuse difficult situations deftly. As a result, I have built a cohesive team with a strong work ethic and a loyal clientele. My proficiency with computers, my years of experience working with Microsoft, and my ability to type at a rate of more than 150 wpm make me a tremendous asset to any organisation. I am eager to meet any obstacles that lie ahead of me by applying my abilities, knowledge, and traits.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Peer Support Worker

Mind
London
09.2023 - Current

• Provide empathetic peer support to individuals experiencing mental health challenges, sharing lived experience to foster hope and recovery.
• Support clients in developing coping strategies, building resilience, and maintaining independence.
• Facilitate group activities and one-to-one sessions aimed at improving emotional wellbeing.
• Offer practical guidance and emotional support, helping clients navigate mental health services and community resources.
• Promote empowerment, self-advocacy, and recovery-focused approaches to mental health.

Voluntary First Aider

St Johns Ambulance
London
03.2022 - Current

• Provide immediate first aid support at community events and emergencies.

• Assess incidents and deliver appropriate first aid procedures promptly and professionally.

• Collaborate effectively with emergency services and event organisers to coordinate responses.

• Maintain current certifications through ongoing training and refreshers.

• Promote health and safety awareness within the community to foster a safer environment.

Makeup Artist

Fashion shows, makeup Launch and private clients
London
09.2011 - Current
  • In order to provide the best support and advice for best results, I consult on the skin care routines of clients.
  • Kept abreast on developments, methodologies, and industry standards.
  • Implemented displays product presentations, and demonstrations with assistance with my customers is a key to choose the best products for them.
  • In accordance with clients requests, I use the best possible Tools to achieve the closest look and shape the features using and recommending correct applicators to produce the required effects.
  • Utilized experienced knowledge of the lighting and environment to guarantee a flawless finish for each client.
  • Used thorough product or service expertise to persuade clients to buy.
  • I have Supported events, launches, and promotions to boost sales by 92% percent.
  • Each week, I applied full makeup to numbers of my clients.
  • Maintained current knowledge of trend approaches, market trends, and type of products available for different products.
  • Number of clients received professionally done make-up for proms, weddings, funerals, and other special occasions and events.
  • Used a variety of makeup procedures, ranging fromTechnique to provide clients the outcomes they wanted.
  • Various cosmetics are used to create new looks, enhance face features, and control skin tone.
  • Providing excellent customer service and selling products have always been my strongest suit. I approach customers using professional techniques and skills. I enjoy working with my team and communicating any problems that I or they may encounter while at work. My goal is to promote the brand's good name and develop enduring relationships with my clients.

International Client Associate

Multiple locations
03.2016 - 04.2025
  • My job is to locate and introduce to my international clients properties that are financially advantageous and to put them in direct contact with developers who enjoy joint ventures. To help them manage the frequently complicated purchasing and selling processes of some territories, they draw on market analysis, fresh trends, and regulatory knowledge.
  • Me and my team connect people worldwide and search for properties with high profit margins, development sites, and foreclosed properties. We pay a very substantial percentage of commission to our connections from introduction to purchase via negotiation and closing.
  • Both private and corporate clients are served by us. Around the world, we can purchase and complete a wide variety of new construction projects.

Mental Health Support Worker

Private
06.2003 - Current
  • I have 10 years of experience working with autistic children
  • My experience also includes working with children inside homes of children to observe them when they are in a familiar setting
  • Assess students' knowledge and skills to determine their strengths and needs
  • Expertise in developing skills of children with autism
  • Looking after patients with severe and enduring mental illness
  • Assessing the care needs of patients
  • Key skills
  • Accepting and undertaking challenges is a major driver for me, and something I do with confidence
  • That being said, I understand that I cannot always succeed; it's often how one deals with failure that defines success, and I take criticism on board, as well as learning from my mistakes.
  • Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
  • Maintained confidentiality of clients' information.
  • Helped service users to gain ability to function independently in society.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Adapted support where possible to increase service accessibility.
  • Monitored client progress and adapted support programmes to meet changing needs.

Senior Client Advisor

Multiple Locations
07.2003 - 08.2018
  • Experience in selling high-value Jewellery an diamonds directly to customers (22ct and 24ct gold, white gold, diamonds and in various designer jewellery)
  • Assisted manager with branch procedures, including responsibility for handling money
  • Customer-facing work, both on the phone and face-to-face
  • Coached and assisted more junior staff in meeting customer satisfaction goals
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Assessed current processes to maximise opportunities for customer satisfaction.
  • Authorised customer compensation with approval from management.
  • Identified and implemented customer service and complaint handling advancements.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
  • Brainstormed ideas with clients and stakeholders to maximise project potential.

Junior Buyer

Multiple locations
10.2010 - 01.2013
  • I spoke with suppliers to coordinate and set up the best rates and delivery schedules.
  • Communicated with suppliers to liaise and arrange best prices and delivery times
  • Organised all product-related paperwork, and process orders on a daily basis
  • Worked with accounts team and managers to resolve any issues with suppliers
  • Reported to my Senior Buying Manager after taking the effort to source products and discover new purchasing channels.
  • Updated matrixes with product cost changes for accurate budgeting.
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Negotiated cost-effective sales orders for bespoke items and seasonal goods.
  • Monitored logistics for bottlenecks.
  • Checked availability met product demand to achieve acquisition and delivery targets.
  • Negotiated and finalised contracts.
  • Instructed manufacturing orders to meet schedule demands.

Assistant Manager

Newtec
10.2008 - 01.2010
  • Managed communications between various departments, and held responsibility for their performance
  • Carried out market research - advised superiors on the future direction of the company
  • Was responsible for the rota and keeping staff morale high
  • Had to balance speed and efficiency with standard and quality of work
  • Dealt with store's finances, including invoices, and monthly targets, budgets and stock-taking
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
  • Judiciously recorded and handled credit and cash transactions, reducing financial risk
  • To encourage impulsive purchases and increase sales, engaging, enticing merchandise displays were made.
  • Seamless financial operations were made possible by managed accounting responsibilities like revenue reporting and forecasting.
  • To sustain great service standards, training and development programmes were implemented once staff performance was evaluated.
  • Created engaging, appealing merchandise displays to motivate impulsive purchases and improve revenue.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Built customer relationships with consultative sales approach.
  • Developed product pricing and promotions to reach revenue goals.

Teaching Assistant

Aintree Primary
04.2007 - 01.2008
  • I have student teaching experience for primary class 1, 4 and 6 in Aintree Primary school London
  • I have had the opportunities to work with children of all ages and abilities while I was student in College
  • This position enabled me to provide these students with a “head start” in mastering basic skills
  • I am challenged to be creative, nurturing and most of all, patient
  • I have successfully helped pupils in all areas of the national curriculum and have created a positive learning environment
  • I consider my biggest strengths being my ability to plan effective teaching activities and to make learning a fun experience for children.
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Cultivated close working relationships with students, teaching staff and parents.

Customer Service Assistant

Matalan
London
05.2002 - 06.2002
  • Responsibility for stocktaking, filling of shelves, ensuring general tidiness
  • Gained extensive customer-facing experience in serving and assisting customers
  • Was trusted by supervisor to carry out daily warehouse duties
  • Showed flexibility in duties and time-management when required by supervisor

Education

BSc (Hons) - Psychology

UEL University

Access to Higher Education - undefined

Newham College

A Level - Business Studies, Law and ICT

Stratford College

Advanced TEFL 150 Hour - ESOL

TESOL
05.2018

GCSE - undefined

Plashet School
05.2003

Skills

  • Client consulting
  • Customer Service
  • Product expertise
  • Excellent time management
  • Cross selling
  • Idea generation
  • Make-up artistry
  • Cosmetic artistry
  • Meticulous eye for detail
  • Endurance

Certification

  • Certification in Citizenship award
  • Certificate in Health and Safety
  • Certificate in Organising International Evening Education Business Partnership
  • Certification Silver and Bronze in Science

Timeline

Peer Support Worker

Mind
09.2023 - Current

Voluntary First Aider

St Johns Ambulance
03.2022 - Current

International Client Associate

Multiple locations
03.2016 - 04.2025

Makeup Artist

Fashion shows, makeup Launch and private clients
09.2011 - Current

Junior Buyer

Multiple locations
10.2010 - 01.2013

Assistant Manager

Newtec
10.2008 - 01.2010

Teaching Assistant

Aintree Primary
04.2007 - 01.2008

Senior Client Advisor

Multiple Locations
07.2003 - 08.2018

Mental Health Support Worker

Private
06.2003 - Current

Customer Service Assistant

Matalan
05.2002 - 06.2002

BSc (Hons) - Psychology

UEL University

Access to Higher Education - undefined

Newham College

A Level - Business Studies, Law and ICT

Stratford College

Advanced TEFL 150 Hour - ESOL

TESOL

GCSE - undefined

Plashet School
SADIA YOUSAF