Kevin Fuller

• Provided empathetic support and care to individuals experiencing mental health issues, promoting well-being and recovery.
• Supported peers in setting realistic objectives and recognising their progress, boosting their self-esteem and motivation.
• Monitored and evaluated the effectiveness of support provided, making adjustments to meet changing needs of service users.
• Created informative resources and toolkits for peers, aiding in their understanding of mental health and recovery processes.
• Encouraged the integration of healthy habits into daily routines, contributing to overall well-being and recovery.
• Maintained confidential records of interactions with service users, respecting their privacy and upholding ethical standards.
• Led and coordinated individual and group therapy sessions to address patient issues and offer emotional and physical support.
• Educated patients' families about mental health issues, treatment and care, facilitating patient recovery.
• Offered guidance on accessing community resources and social services, reducing barriers to assistance.
• Organised leisure and social activities, promoting a sense of belonging and community among clients.
• Encouraged positive lifestyle changes to support mental health recovery, including physical activity and healthy eating habits.

• Assisted in stock replenishment, ensuring availability of products on the shop floor.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Coordinated with suppliers to order stock, negotiating prices and delivery schedules.
• Greeted customers upon entry, offering assistance to enhance their shopping experience.
• Monitored expiration dates on products, reducing wastage and ensuring quality standards.
• Directed patrons to specific store departments, product locations and promotional displays to support stock availability.
• Implemented promotional campaigns, setting up displays and signage to attract customers.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Facilitated returns and exchanges, adhering to store policies and customer preferences.
• Went the extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Organised front-end and window displays, applying merchandising standards to enhance shopping experiences.
• Picked up additional tasks to aid team success.

Forensic Services – Low Secure Female Ward

• Risk Assessment & Management: Managed a complex caseload within a high-risk environment, contributing to robust risk assessments and safety planning for female service users with severe mental health needs.
• Multi-Disciplinary Team (MDT) Collaboration: Actively participated in clinical ward rounds and CPA (Care Programme Approach) meetings, collaborating with psychiatrists, psychologists, and nurses to ensure holistic care.
• Legislative Application: Applied practical knowledge of the Mental Health Act (1983) and the Mental Capacity Act (2005) to ensure patients' rights were protected and statutory duties were met.
• Advocacy & Empowerment: Supported female patients in navigating the forensic system, ensuring their voices were heard in care planning and transition processes back into the community.

Learning Disability Support Services

• Person-Centred Support: Designed and implemented individualised support plans for both children and adults with learning disabilities, focusing on increasing independence and social inclusion.
• Communication Skills: Developed specialized communication techniques (such as Makaton or visual aids) to engage effectively with non-verbal service users or those with complex processing needs.
• Community Integration: Facilitated social enterprises and community-based activities, helping service users build confidence and vocational skills in a supportive environment.
• Safeguarding: Maintained a vigilant approach to safeguarding, identifying potential risks and following organisational reporting procedures to protect vulnerable individuals.