Sadia Rauf
Crawley,West Sussex
Summary
With several years of experience in the customer service field, I can bring a variety of skills to the company to ensure that all customers get the best experience possible and for me to continue progressing in my career. I am a very dedicated and motivated on getting tasks done effectively and on time, I have a genuine passion for helping people and providing the best customer service. I also make sure i remain professional and calm in difficult situations and have the ability to think fast and on my feet. I enjoy taking on new challenges and love gaining new skills and experience.
Overview
12
12
years of professional experience
Work history
Customer experience host
London North Eastern Railway
London, City of London
11.2016 - Current
- Safety and cleanliness. Take responsibility for the management of the environment you are working within.
- Reporting, where competent to do so providing safe and instant fix to defects in accordance to the correct procedure.
- Comply with service standards and all instructions as provided.
- Prepare, serve food and drink with exceptional presentation,
- Operate retails points on service, providing brilliant customer service when helping and serving a passenger.
- Create a warm welcome for all passengers boarding out services, creating memories and delivering customer service with a smile.
- Providing exceptional customer experience all through out a passengers journey and always be willing to help.
- Providing additonal support to the train managers and train drivers when in disruption or during an evacuation.
Train dispatcher
Govia Thameslink Railway
London , London
05.2012 - 11.2016
- Carried out security checks in and around the station.
- Made clear and precise announcements on each platform.
- Consistently delivered high standards of cleanliness, environmental presentation and operational performance.
- Ensured all work is undertaken in a safe a manner, reporting any unsafe acts or defects to the appropriate person or departments.
- solve customer problems effectively and to company standards.
- Deal with customer problems.
- Ensure i dispatch each and every train safely, precisely and on time.
Education
GCSEs - Health and social care
Mount Carmel Roman Catholic High School, Hyndburn
Accrington 09/2013 - 09/2014
NVQ Level 1 - Travel and tourism
South Trafford College
Stretford 09/2014 - 08/2015
NVQ Level 2 - Childcare
Croydon College
London 09/2016 - 08/2017
Languages
Urdu
Fluent
Timeline
Customer experience host
London North Eastern Railway
11.2016 - Current
Train dispatcher
Govia Thameslink Railway
05.2012 - 11.2016
GCSEs - Health and social care
Mount Carmel Roman Catholic High School, Hyndburn
09/2013 - 09/2014
NVQ Level 1 - Travel and tourism
South Trafford College
09/2014 - 08/2015
NVQ Level 2 - Childcare
Croydon College
09/2016 - 08/2017
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