Amy Smith
Aberdeen
Summary
I am a friendly and hard working individual with 5 years of customer experience. I like to help others and I am very keen to learn and develop new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Customer Experience Host
Arnold Clark Mercedes-Benz
Aberdeen
2022.10 - Current
- Answering a high volume of phone calls
- Greeting customers from when the come in to when they leave
- Ordering stock
- Calling and emailing customers
- Using Excel, Word and Cisco
- Health & Safety Champion for the branch
- Keeping paper work up to date
- Communicating with all departments
Receptionist
Jurys Inn
Aberdeen, Aberdeen City
2020.03 - 2022.10
- Make and amend reservations
- Answer phone enquiries
- Greeting Guests
- Checking in/out guests in time
- Answering emails
- Working in a team and alone
- Taking payments from each guests
- Solving issues when guests aren't happy
- Using Opera (computer system)
Education
GCSEs -
Harlaw Academy
Aberdeen, Aberdeen City /2015 - /2019
Skills
- Health and Safety certificate
- Fire safety trained
- Time Management
- Friendly
- Good at working with others and alone
- Proficient in handling phone calls
Certification
- Driving Licence
- Health and Safety
- Fire Warden
Timeline
Customer Experience Host
Arnold Clark Mercedes-Benz
2022.10 - Current
Receptionist
Jurys Inn
2020.03 - 2022.10
GCSEs -
Harlaw Academy
/2015 - /2019