sabrin ismail
London ,United Kingdom
Summary
Dedicated professional with expertise in professional communication, confidentiality maintenance, and records management. Demonstrates proactivity and resilience under pressure, complemented by strong empathy and compassion. Committed to leveraging these skills to enhance organizational efficiency and support team objectives.
Compassionate Care Coordinator with focus on improving patient outcomes and team collaboration. Enhanced care plans and communication processes, leading to increased patient satisfaction and smoother operations. Known for empathy and proactive approach in addressing patient and staff needs.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Office support assistant
Sage Care
London, Ealing
03.2025 - 08.2025
- Supported office with internal activities such as Answering phones, enquiries, problem solving.
- Supported administrative tasks for seamless operation of the office.
Care coordinator
London Care
London, Islington
09.2022 - 01.2025
- Managed staff rotas for optimal coverage during peak periods.
- Advocated on behalf of patients, protecting their rights and dignity.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Liaised with family members by providing regular updates on patient progress.
- Communicated effectively with patients, improving understanding and satisfaction.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Responded efficiently to day-to-day changes in care and support packages.
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Maintained confidential case documentation in line with data protection regulations.
- Built positive, productive client relationships for enhanced social support.
Field care supervisor
London Care
London, Islington
11.2021 - 09.2022
- Dealt promptly with complaints, resulting in improved client satisfaction.
- Handled administrative duties to uphold organised office systems.
- Collaborated closely with healthcare professionals for comprehensive patient care.
- Maintained confidential case documentation in line with data protection regulations.
- Conducted risk assessments and care plans promptly.
- Review and update clients medications.
Health care assistant
London care
London , Islington
09.2019 - 11.2021
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life.
- Maintained confidentiality and compliance standards for optimized patient care.
Education
Bachelor of Business Administration - Human resource management
Middlesex University
London 10.2012 - 07.2015
Skills
- Professional communication
- Confidentiality maintenance
- Records management
- Proactivity
- Resilience under pressure
- Empathy and compassion
Languages
Arabic
Fluent
Timeline
Office support assistant
Sage Care
03.2025 - 08.2025
Care coordinator
London Care
09.2022 - 01.2025
Field care supervisor
London Care
11.2021 - 09.2022
Health care assistant
London care
09.2019 - 11.2021
Bachelor of Business Administration - Human resource management
Middlesex University
10.2012 - 07.2015
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