Sabrin Abdi
Charlton
Summary
A dedicated professional with expertise in client communication, negotiation and upselling. Demonstrates a friendly and polite demeanour while establishing good rapport with clients. Technologically proficient, ensuring seamless integration of modern tools to enhance client interactions. Committed to leveraging skills for career growth and contributing to organisational success.
Overview
4
4
years of professional experience
Work History
Executive officer
Department For Work & Pensions
London
08.2024 - Current
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Hanging a diary of over 150 customer and their enquires.
- Used Microsoft Word to create documents and clear communications.
- Analysing comprehensive data collection research, leading to more informed decision-making.
Teacher intern
Harris Federation
London
07.2023 - 08.2023
- Enhanced student engagement by creating interactive lesson plans.
- Participated regularly in staff meetings and professional development training sessions to improve teaching skills.
- Collaborated with fellow interns and teachers to develop comprehensive curriculum plans.
- Developed effective classroom management strategies, leading to a positive learning environment.
- Worked closely with mentor teacher to gain practical knowledge about different aspects of teaching profession.
Sales assistant
TK Maxx
, England
09.2021 - 01.2022
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Bachelor of Science - Biochemistry
Queen Mary University of London
London 09/2021 - 08/2024
A-Levels - Biology, Chemistry and English Literature
John Roan School
London 09/2019 - 08/2021
GCSEs - 10 GCSE 9-5 including Maths and English
Madani Girl School
London 09/2014 - 08/2019
Skills
- Client communication
- Negotiation and upselling
- Technologically proficient
- Friendly and polite demeanour
- Establish good rapport
Languages
English
Native
Somali
Native
Arabic
Intermediate
Timeline
Executive officer
Department For Work & Pensions
08.2024 - Current
Teacher intern
Harris Federation
07.2023 - 08.2023
Sales assistant
TK Maxx
09.2021 - 01.2022
Bachelor of Science - Biochemistry
Queen Mary University of London
09/2021 - 08/2024
A-Levels - Biology, Chemistry and English Literature
John Roan School
09/2019 - 08/2021
GCSEs - 10 GCSE 9-5 including Maths and English
Madani Girl School
09/2014 - 08/2019
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