Sabeend Viswambharan Chandrika
Coventry,West Midlands
Summary
A skilled professional with expertise in web content management and operations, quality auditing and assurance, and strategic thinking. Demonstrates exceptional analytical skills and attention to detail, supported by proficiency in MS Office Suite. Multilingual capabilities enhance trust and safety initiatives, ensuring comprehensive data analysis. Committed to leveraging these competencies towards achieving organisational goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Proxy Flow Lead
Amazon
Rugby, West Midlands
09.2023 - Current
- Monitor and manage the flow of inventory across various stages and identify bottlenecks and take action to keep things moving efficiently.
- Track metrics like units per hour (UPH), defect rates, and scan compliance and make recommendations for improvement to leadership based on observations. to keep things moving efficiently.
- Uphold and enforce Amazon’s Safety Standards; immediately report hazards or violations and act as the first responder to operational incidents, ensuring swift escalation to Area Manager or Safety Coordinator.
Senior Digital Content Management Associate
Accenture
Hyderabad
07.2020 - 06.2022
- Led and participated in policy briefings to ensure changes were aligned with local cultural, social, geographical, and political conditions, maintaining relevance and compliance across markets.
- Performed daily audits, provided detailed error analysis and feedback to respective teams, driving improvements in accuracy and overall performance.
- Collaborated closely with the Policy POC to disseminate policy updates and knowledge to teams, facilitating efficient and timely communication of policy-related questions between internal, and external stakeholders.
- Designed and implemented training plans in collaboration with stakeholders, ensuring execution according to the established timeline.
Process Associate
Genpact
Hyderabad
10.2018 - 12.2019
- Regularly moderated queues and participated in knowledge quizzes to maintain and enhance policy implementation skills, ensuring consistent adherence to standards.
- Identified and assessed areas for performance improvement across relevant markets, and proactively implemented solutions to enhance operational efficiency and performance outcomes.
- Successfully supported and backfilled temporary gaps in market support, ensuring seamless operations and continuity during staffing shortages.
Education
Master of Science - Digital Marketing Management
Coventry University
Coventry, COV 09.2022 - 11.2023
Master of Business Administration - Marketing
Wesley PG College
Hyderabad 09.2016 - 11.2018
Bachelor of Commerce - Taxation
Kerala University
Trivandrum 08.2012 - 11.2015
Skills
Web Content Management and Operations
Quality Auditing and Assurance
Strategic and critical thinking
MS Office Suite
Attention to detail
Analytical skills
Data Analysis
Multilingual
Trust and Safety
Certification
- Diploma in Computer Application.
- FAA Level 3 award in First Aid at work (RQF)
- Diploma in Tally
Timeline
Proxy Flow Lead
Amazon
09.2023 - Current
Master of Science - Digital Marketing Management
Coventry University
09.2022 - 11.2023
Senior Digital Content Management Associate
Accenture
07.2020 - 06.2022
Process Associate
Genpact
10.2018 - 12.2019
Master of Business Administration - Marketing
Wesley PG College
09.2016 - 11.2018
Bachelor of Commerce - Taxation
Kerala University
08.2012 - 11.2015
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