Krishna Sreevatsav Reddy Galreddy

• Developed Diverse Skillset in a Dynamic Environment: Transitioning from academia, i gained valuable skills and knowledge in a fast-paced warehouse environment
• Successfully completed rigorous training programs in Inbound and Decant, requiring both physical dexterity and mental focus while adhering to strict quality and safety guidelines
• High-Performing Team Member and Leader: Quickly became a high-performing team member, demonstrating a strong work ethic and a willingness to learn. Actively participated in team meetings, sharing valuable insights and contributing to process improvements
• Took on increased responsibility as a Proxy Team Leader- leading a minimum of 40 AA's on a regular day with effectively managing tasks and motivating my team.
• During Peak, Lead a team of 60-80 members in operations to achieve and exceed performance targets
• Continuous Learning and Development: I embraced continuous learning and development opportunities offered by Amazon, including skill training programs, mentoring initiatives, and exploring diverse career paths within the organization
• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Exceeded customer service expectations at a high-volume concession stand in a large sporting arena
• Successfully led a team of 15 people and motivated high-performing teams as Team Leader
• Fostered a fair and inclusive work environment as a member of the People Team
• Maintained meticulous cash handling procedures and ensured smooth financial operations
• Contributed to positive event experiences for patrons
• Managed high-pressure situations effectively by maintaining composure.
• Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.

Proactive Incident Management: As a key member of the Service Management Center (SMC), I monitored POST OFFICE ACCOUNTS (POA) L1 and L2 services 24/7

• I proactively identified and escalated critical issues via the service now ticketing system, adhering to agile methodologies and ensuring timely resolution within SLAs to minimize client impact
• Technical Expertise and Execution: I actively participated in significant service upgrades, including reboots, new tool installations, and routine service modifications
• Client Collaboration and Communication: I engaged in daily and weekly MS Teams meetings with clients, fostering strong communication and enhancing understanding of service management best practices
• Data-Driven Reporting: I generated comprehensive daily and monthly reports utilizing various technologies (MS Excel, AWS, Horice, Netcool reporter, RAD) to provide valuable insights to clients