Head of Risk: 2020–2025 | Risk & Compliance Lead (Contract): 2017–2020
- Acted as subject matter expert for supplier prequalification standards, driving the business's evolution from a health and safety provider into comprehensive supply chain risk management solutions provider
- Designed new product lines and product enhancements by identifying market and regulatory differentiators required across sectors, ensuring business remained at the forefront of legislative changes and industry best practice
- Defined and delivered current and new compliance products across multiple market sectors including Construction, Facilities Management, Rail, Utilities, Care, Education and Logistics
- Translated regulatory and industry requirements into structured compliance questionnaires, verification rules, workflows, and audit-ready documentation — supporting digital product delivery aligned with customer experience principles
- Active contributor to Build UK Steering Committee, supporting strategic revisions to Common Assessment Standard and maintaining deep knowledge of current market initiatives
- Maintained and updated compliance frameworks to ensure alignment with Common Assessment Standard (CAS), Safety Schemes in Procurement (SSIP), PAS 91 (withdrawn), and international regulations, enhancing compliance readiness
- Trained and mentored verification teams on CAS and Safety Schemes in Procurement (SSIP) methodologies, improving consistency and assessment quality
- Delivered new assessment areas including mental health, social value, social care, and workforce compliance, embedding Fairness, Inclusion and Respect (FIR), European health and safety standards, and workplace safety practices in Australia
- Supported product launches by providing technical regulatory insight to marketing, sales, and operations teams, facilitating successful market entry and compliance adherence
- Managed regulatory content changes from intake through delivery, supporting UAT, release readiness, and post-release validation within SaaS release projects
- Tracked SLA performance, quality metrics, turnaround times, and rejection trends to identify areas for continuous improvement and inform strategic decision-making
- Worked closely with key partners to ensure information and documentation provided met required quality standards
- Maintained accurate regulatory assessments, corrective actions, and governance documentation to support audits and assurance reviews