S L
Seaton Crew,Durham
Summary
Accomplished professional with expertise in leadership, budgeting, and decision-making. Demonstrates skills in policy implementation, risk assessment, and customer relationship management. Proven track record in team supervision, staff appraisals, and providing constructive feedback. Committed to driving organizational success through strategic planning and effective resource management.
Overview
21
21
years of professional experience
16
16
years of post-secondary education
Work history
Team leader
William Hill
Middlesbrough, Cleveland
2008.04 - 2026.04
- Monitored daily operations whilst reducing operational cost significantly.
- Streamlined workflow for a more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Implemented new working methods which improved overall efficiency of the team operations.
- Completed weekly rotas for staff
- Taking bets from customers
- Managing risks so customers don't lose too much money
- Paying out winnings
- Tracking bets of customers and potential payouts
- Working at race tracks when required
- Follow strict laws and regulations within the gambling industry, ensuring fair and safe play
- Conducted regular checks on betting equipment; maintained optimum performance levels as result.
- Maintained orderliness within the premises for a comfortable environment.
- Established effective communication channels with supervisors, fostering team cohesion.
- Fostered professional relationships with punters to enhance loyalty.
- Utilised excellent numeracy skills whilst calculating odds; ensured accuracy in all transactions.
- Balanced cash drawers at end of day; accountability ensured.
- Offered guidance on rules and procedures to new customers, enhancing their understanding.
- Managed customer queries and complaints to ensure positive experience.
- Assisted clients in placing bets effectively, encouraging return business.
- Enhanced customer service by providing accurate information on betting odds and payouts.
- Kept accurate records of bets placed, ensuring transparency.
- Monitored betting activities, ensuring fair play.
- Stayed up-to-date on policies and rules to maintain consistency.
- Handled complaints and reported incidents to management.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Ensured compliance with gambling regulations, promoting lawful practices.
- Implemented security measures; reduced instances of fraudulent activities.
- Facilitated smooth operations of daily betting transactions, resulting in satisfied customers.
Administrative assistant
HM Revenue and Customs
Middlesbrough, Cleveland
2005.09 - 2008.04
- Assisted in team objectives by achieving related results as required.
- Streamlined office processes to enhance efficiency.
- Managed sensitive information with discretion, ensuring confidentiality at all times.
- Supported effective internal communication.
- Performed data entry, filing, photocopying, and general administrative tasks as necessary.
Education
RSA Level 1 - Computer Literacy and Information Technology
Middlesbrough college
Cleveland 1999.09 - 2000.08
CITY AND GUILDS - Personal services = Community care
Longlands College of F/E
Middlesbrough 1986.09 - 1996.08
GCSEs - Secondary School
Oakland Secondary School
Middlesbrough 1980.09 - 1985.07
Skills
- Decisive decision-making
- Budgeting proficiency
- Leadership skills
- Constructive feedback
- Risk assessment
- Policy implementation
- Staff appraisals
- Customer relationship management
- Team supervision
- Spot-check auditing
- Hiring and firing
Affiliations
- I have 2 grandchildren who I enjoy spending time with, we have a static caravan where we try to spend as much time as possible when we are able. I enjoy problem solving, puzzles and have a great attention to detail, I enjoy listening to music, cooking and walking our pet dog Douglas. I like to travel whether in or out of the UK, I have visited countries in the UAE aswel as European cities especially places of interest and historical
Timeline
Team leader
William Hill
2008.04 - 2026.04
Administrative assistant
HM Revenue and Customs
2005.09 - 2008.04
RSA Level 1 - Computer Literacy and Information Technology
Middlesbrough college
1999.09 - 2000.08
CITY AND GUILDS - Personal services = Community care
Longlands College of F/E
1986.09 - 1996.08
GCSEs - Secondary School
Oakland Secondary School
1980.09 - 1985.07