Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Certification
Timeline
Generic

Ryan Taylor

London

Summary

An analytical tech enthusiast with hands-on support experience as well as a degree in Business Management from Kingston University. Through my experience I have gained knowledge in various things such as Microsoft 365, Active Directory, Okta, virtual meeting solutions and more. Id describe myself as a proactive and self-motivated individual with skills that enable me to adapt to work within several different environments.

Overview

2
2
years of professional experience
1
1
Certification

Work history

First Line Support

Colas Rail
06.2024 - 05.2025


  • Building over 100 Laptops and PC's
  • Device encryption management via Bit locker to secure devices and protect sensitive data.
  • Deploy VMware workstation software in the users' offices with correct SDK's to enhance virtualisation capabilities.
  • Provide troubleshooting assistance for staff and students hardware and software.
  • Maintain inventory of installed desktop and software components to keep records updated accurately.
  • Provided hands-on troubleshooting support for hardware and software issues, minimizing downtime and ensuring efficient resolution.
  • Conducted proactive floor walking, offering real-time support during software rollouts and addressing user concerns.
  • Assisted users with Multi-Factor Authentication (MFA) setup, troubleshooting login issues, and ensuring security compliance.
  • Supported the IT team in Entra ID administration, Intune, and Office 365, configuring devices, enforcing security policies, and streamlining user access.
  • Maintained an accurate inventory of installed hardware and software components, aiding in IT asset management and planning.

Product Courier

Blue Sky Logistics
09.2023 - 06.2024
  • Taking and logging of calls on ServiceNow.
  • Creating/deleting/updating of user accounts.
  • IT ordering including hardware and renewals of licenses and software agreements authorized by the IT Director.
  • Control and match invoices and scan all documentation.
  • Maintain Asset and software database.
  • Update and maintain software license database.
  • Manage starter/leaver process from an IT perspective.
  • Manage and monitor IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have joined or left etc).
  • Create and manage IT internal business procedures.
  • Maintain department procedures/processes/forms.

IT Support Executive

Yonder Consulting
02.2023 - 08.2023
  • Providing 1st and 2nd line support to approximately 200 users in Mac and Windows environments via face to face, email, slack, and remote using TeamViewer.
  • Reviewing and working on support tickets through Zendesk as well as creating and sharing knowledge base articles for common issues.
  • Liaising with the HR Team and ensuring all starters and leavers are being setup/shut down accordingly. This would include various user admin work such as creating/deactivating accounts in Okta, Active Directory, Box Cloud and more.
  • Creating distribution groups in Exchange Online and managing their memberships, creating and managing access to shared mailboxes running message trace.
  • Configuring Zoom licenses and packages.
  • Jamf - Renaming devices, adding/removing devices to policies and groups.

Education

BACHELOR OF SCIENCE - Business Management

Kingston University
01.2019 - 01/2022

Skills

  • Problem-Solving
  • Analytical
  • Verbal & written communication
  • Time management
  • Active Directory
  • Omni-Channel support experience
  • M365
  • Okta
  • Slack CRM
  • Zoom
  • Service now
  • Windows
  • MacOs
  • Jamf
  • Zendesk
  • Service Desk
  • Box Cloud

Affiliations

  • Hobbies: Cars: Following the latest developments within the automotive industry., Gym/Fitness: Keeping a healthy and active lifestyle is important to me as it helps to clear my mind., Latest Tech: Keeping an eye out for the newest developments in tech is something I like to do in my free time.

Certification

Currently completing COMPTIA Security+

Timeline

First Line Support

Colas Rail
06.2024 - 05.2025

Product Courier

Blue Sky Logistics
09.2023 - 06.2024

IT Support Executive

Yonder Consulting
02.2023 - 08.2023

BACHELOR OF SCIENCE - Business Management

Kingston University
01.2019 - 01/2022

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Ryan Taylor