Ryan Porter
Montrose,Angus
Summary
Accomplished professional with expertise in operations management, strategic management, and project & programme management.
Demonstrates a strong ability to drive improvement and change management initiatives, enhancing business performance.
Skilled in mentoring & coaching, fostering growth and development within teams. Committed to leveraging these competencies to achieve organisational excellence and drive sustainable success.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Director
CRC Business Growth Ltd
Montrose, Angus
08.2018 - 03.2025
- Provision of one-on-one and group coaching with SME Business Owners and training programmes to both Business Owners and their Executive teams throughout Scotland resulting in improved business and individual performance
- Assessed client progress regularly, ensuring alignment with personal and professional objectives
- Provided analysis of business KPI's and created business performance dashboards providing clients with clarity to enhance data driven decision making
- Encouraged self-reflection among clients, aiding their personal growth and development
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
Governance and Initiatives Manager (Remote)
SES Networks
Montrose, Angus
02.2020 - 09.2024
- Designed the new SES Global Services operating model and organisational change programme
- Responsible for effective communication with internal HR and Senior leadership representatives on proposed future operating model changes and implementation planning
- Responsible for the continuous improvement of Project Management, Governance and capacity management processes and supervised project timelines for timely completion
- Provision of senior-level leadership and support to priority initiatives on behalf of the Engineering & Operations programme Office
Service Manager
Aberdeenshire Council
Aberdeen, Aberdeen City
02.2016 - 09.2018
- Managed project management, service development and support functions ensuring SLA’s were managed, projects and services were delivered effectively and provided governance and oversight of the Council’s digital programme
- Introduced multiple operational KPI’s and processes such as resource management, capacity planning and prioritisation processes driving focused delivery of strategic outcomes
- Developed project management procedures and processes incorporating agile working practices and driving agile adoption
- Developed clear management information, scorecards and dashboards related to project, programme and portfolio status as well as operational metrics to support data driven decision making
- Managed the service team of 80 staff as well as the ICT project management team responsible for the delivery of the Councils digital strategy
Operations Director
Arnlea Ltd
Aberdeen, Aberdeen City
10.2013 - 11.2015
- Managed the Operations department including account management, delivery and service management functions
- Introduced ITIL service management processes into Operations and developed account management processes and strategic account management strategies increasing customer engagement and service, satisfaction levels and retention
- Developed account management plans, strategies and relationships with key client stakeholders through provision of consistent service delivery and operational management activities in line with agreed SLA’s
- Developed project management philosophy and processes and implemented project management governance model driving improved delivery success and control
- Implemented CRM system (Salesforce CRM / Financial Force / PSA / Service Cloud) in support of new and existing business processes and managed business change across the organisation.
Projects Delivery Manager / Project Management Team Leader
Wipro Technologies Ltd
Aberdeen, Aberdeen City
02.2012 - 10.2013
- Line managed a team of 15 project and programme managers within the UK Project Management practice servicing multiple client accounts
- Managed the Eastern Hemisphere portfolio of projects, programmes and consulting assignments in a matrix environment (>80 projects, programmes, assignments)
- Developed the portfolio governance framework, created repeatable and detailed analysis and status reporting for senior account and business executives
- Developed client relationships within both business and technical functions and worked in close collaboration with stakeholders in the delivery of the portfolio
Solution Engineer/Regional Service Delivery Manager
Schlumberger / Harris CapRock
Aberdeen, Aberdeen City
03.2010 - 02.2012
- Worked in close collaboration with Account Managers in the design and submission of formal tender responses and ongoing service development activities
- Oversaw the presentation of company services, delivery and related technical support to customers ensuring contractual KPI's were met and ensured stakeholders were kept informed of the service status
- Account Management, Bid Management and delivery of ongoing projects ensuring delivery in line with agreed scope, quality and timescales with a value of circa ~1M GBP
Head of Operations / Operations Director
Atlas Telecom (UAE)
Dubai, United Arab Emirates
06.2006 - 09.2009
- Managed operational and delivery team across multiple locations in the GCC delivering a systems integration portfolio of projects and programmes with a budget of >200m USD
- Built project and programme management team through raising the standard of delivery across the organisation
- Instrumental in the overall organisation development of the business resulting in a restructure of business functions and implementation of professional business support systems
- Designed Project and Programme Management philosophy and implemented enterprise PMO and portfolio governance across the company resulting in increased profitability and customer satisfaction
- Bid Management of multiple RFI/RFP’s for new projects and negotiated with clients in the conclusion of new contracts and contract extensions
Product Development Manager
Accelerate Broadband Ltd
Edinburgh, Edinburgh City
09.2004 - 07.2005
Project / Proposals Engineer
Invsat Ltd
Aberdeen, Aberdeen City
02.2001 - 08.2004
Graduate Engineer / Principal Engineer
Mason Communications Ltd
Edinburgh, Edinburgh City
09.1999 - 02.2002
Education
Master of Engineering - Electrical & Electronic Engineering
Heriot-Watt University
Edinburgh, United Kingdom 09.1994 - 06.1999
PGDE(S) - Technology Education
Moray House, Edinburgh University
Edinburgh, United Kingdom 09.2005 - 06.2006
Skills
- Programme management
- Programme governance
- Budget oversight
- Board level communication
- Change leadership
- Financial management
- Operations management
- Process Improvement
- Business planning
- Technology integration
Certification
- ADKAR Change Management Certification (PROSCI), 2021
- Business Coaching Certification, 2018
- ITIL(v3.0) Foundation, 2016
- BCS Agile Foundation, 2016
- Project Management Professional (PMP), 2010
- PMO Certification (PMOC), 2009
- Chartered Engineer (CEng) IET, 2006
- PRINCE2 (practitioner & foundation), 2001
Affiliations
- Golf
- Skiing
- Reading and Personal Development
- Health and Wellbeing
References
References available upon request.
Timeline
Governance and Initiatives Manager (Remote)
SES Networks
02.2020 - 09.2024
Director
CRC Business Growth Ltd
08.2018 - 03.2025
Service Manager
Aberdeenshire Council
02.2016 - 09.2018
Operations Director
Arnlea Ltd
10.2013 - 11.2015
Projects Delivery Manager / Project Management Team Leader
Wipro Technologies Ltd
02.2012 - 10.2013
Solution Engineer/Regional Service Delivery Manager
Schlumberger / Harris CapRock
03.2010 - 02.2012
Head of Operations / Operations Director
Atlas Telecom (UAE)
06.2006 - 09.2009
PGDE(S) - Technology Education
Moray House, Edinburgh University
09.2005 - 06.2006
Product Development Manager
Accelerate Broadband Ltd
09.2004 - 07.2005
Project / Proposals Engineer
Invsat Ltd
02.2001 - 08.2004
Graduate Engineer / Principal Engineer
Mason Communications Ltd
09.1999 - 02.2002
Master of Engineering - Electrical & Electronic Engineering
Heriot-Watt University
09.1994 - 06.1999
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