Ryan Morris
Gateshead,United Kingdom
Summary
Dynamic and detail-oriented IT professional with expertise in technical support, network administration, and cybersecurity analysis. Adept at delivering exceptional customer service, leading teams, and providing comprehensive IT support while ensuring infrastructure security and process improvement. Skilled in inventory management, administrative organisation, and financial transactions, with a proven ability to enhance operational efficiency. Committed to leveraging technical expertise to drive innovation and secure digital environments.
Overview
4
4
years of professional experience
Work History
Shop Supervisor
Greggs Bakery
Gateshead, United Kingdom
05.2024 - Current
- Managed cash register, promoting accurate financial transactions within the shop.
- Organised shift schedules for optimal staff coverage during peak hours.
- Streamlined inventory management to reduce product wastage.
- Maintained visual merchandising standards, resulting in an attractive store layout.
Administrative Assistant/Manager
Day2Day Energy Consultants
Gateshead, United Kingdom
09.2023 - 04.2024
- Improved customer satisfaction through prompt response to email and phone queries.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Streamlined administrative processes for increased efficiency in the workplace.
Crew trainer
McDonald's
Gateshead, United Kingdom
03.2021 - 10.2023
- Achieved high employee commitment through supportive mentoring practices.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Streamlined operations via hands-on crew training exercises.
Education
CompTIA - CompTIA A+ 220-1101 (Core 1)
NewTo Training
Gateshead 04.2024 -
CompTIA - CompTIA A+ 220-1102 (Core 2)
NewTo Training
United Kingdom 04.2024 -
CompTIA - CompTIA Cybersecurity Analyst CySA+ (CS0-003)
NewTo Training
United Kingdom 04.2024 -
CompTIA - CompTIA Network+ N10-008
NewTo Training
United Kingdom 04.2024 -
CompTIA - CompTIA PenTest+ (PT0-001)
NewTo Training
United Kingdom 04.2024 -
CompTIA - CompTIA Security+ SY0-701
NewTo Training
United Kingdom 04.2024 -
Microsoft AZ-900 - Microsoft Azure Fundamentals
NewTo Training
United Kingdom 04.2024 -
Level 3 BTEC Extended Diploma - Cyber Security and Infrastructure Support
Gateshead College
Gateshead 09.2021 - 06.2023
GCSEs -
Grace College
Gateshead 09.2016 - 06.2021
Skills
- Technical Support & Troubleshooting
- Network Administration
- Cybersecurity Analysis
- Penetration Testing & Ethical Hacking
- Security Risk Management
- Cloud Computing & Azure Fundamentals
- Cybersecurity & Infrastructure Support
- IT Support & Service Management
- Customer Service & Communication
- Team Leadership & Training
- Cash Handling & Financial Transactions
- Inventory & Office Management
- Administrative & Organizational Skills
- Problem-Solving & Process Improvement
Affiliations
- Hiking
- Camping
- Gym
- Skateboarding
- Photography
Timeline
Shop Supervisor
Greggs Bakery
05.2024 - Current
CompTIA - CompTIA A+ 220-1101 (Core 1)
NewTo Training
04.2024 -
CompTIA - CompTIA A+ 220-1102 (Core 2)
NewTo Training
04.2024 -
CompTIA - CompTIA Cybersecurity Analyst CySA+ (CS0-003)
NewTo Training
04.2024 -
CompTIA - CompTIA Network+ N10-008
NewTo Training
04.2024 -
CompTIA - CompTIA PenTest+ (PT0-001)
NewTo Training
04.2024 -
CompTIA - CompTIA Security+ SY0-701
NewTo Training
04.2024 -
Microsoft AZ-900 - Microsoft Azure Fundamentals
NewTo Training
04.2024 -
Administrative Assistant/Manager
Day2Day Energy Consultants
09.2023 - 04.2024
Level 3 BTEC Extended Diploma - Cyber Security and Infrastructure Support
Gateshead College
09.2021 - 06.2023
Crew trainer
McDonald's
03.2021 - 10.2023
GCSEs -
Grace College
09.2016 - 06.2021
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