Ryan Jones
Kidderminster,WestMidlands
Summary
Highly motivated professional having in excess of 4 year’s line management experience, now proactively seeking an opportunity to start my voluntary fundraising career. I am focused on building efficient and effective internal and external networks designed to support charitable giving goals. I am a natural relationship builder, and creative team player, demonstrating a coaching leadership style. I take ownership of actions and targets to meet required objectives.
Overview
2027
2027
years of professional experience
Work History
Courier Driver
Hermes
11.2017 - 05.2020
- To ensure all customers that have ordered parcels receive them on time and that they are happy with the service they have received.
- To communicate any problems to the field manager and try to work out the best solution possible for us as a company and for the customers that have ordered.
Field manager
Hermes
10.2019 - 12.2019
- To ensure all rounds are covered with the correct self-employed courier
- To manager all costs associated with my 2 area’s and follow all KPI’S set.
- Recruit and manage performance of new and existing self-employed courier’s inclusive of looking at compliance for all area’s.
- To keep in close contact with all couriers and help if there are any problems arising
- Manage my own diary and make sure I kept on track with everything that I had planned in for the upcoming weeks.
Care Co-ordinator
CM Community care
02.2026 - Current
- Completed staff rotas within company expenditure and business needs.
- Completed on-call rota schedules with management for out-of-hours requests.
- Conducted interviews for new staff, then supported onboarding and training.
- Carried out home visits for new service users, completing risk assessments.
- Completed new care plans in line with company and CQC requirements.
- Performed medication audits on e-mar charts and investigated discrepancies.
- Carried out yearly appraisals and supervisions per company policy.
Store Manager Designate
British Heart Foundation
04.2019 - 07.2019
- To oversee all 17 stores in the Birmingham area, To make sure all are on sales targets, keeping on top of all health and safety checks and that all are keeping on top of stock rotation.
- To put plans in place for individual stores to further the stores for profitability and better trading practices.
- To communicate with all area managers and regional managers regarding all stores in the Birmingham area.
Store Manager
Scope
08.2017 - 04.2019
- To inform overall organisational strategy and operational plans to achieve key aims and objectives
- To Oversea all aspects of store including team management, Health and safety checks this would include all emergency lighting checks fire evacuation checks.
- To put plans in place to further the store for profitability and better trading practices.
- Making sure the store was merchandised correctly in accordance to weather and season styles.
- To make sure store standards are at the best that they can be for customers to be able to shop with ease and they know where everything is.
Volunteer Fundraiser
Whizz Kidz
10.2014 - 03.2019
- Reporting directly to Head of Local Fundraising
- To plan and host a variety of annual fundraising events - singing evenings, golf days and dinners.
- Carry out and return templated risk assessment.
- Ensure detailed financial accounts to show audit trail of activities
- Comply with charity commission regulations
- Comply with GDPR and Health & Safety regulations
- Ensure events were accessible and inclusive.
Store Supervisor
Savers
03.2015 - 10.2017
- To oversee day to day running and management of the store including team members
- Opening/closing the store (key holder)
- Safe check, Till setup (floats) / cash up
- Staff rotas and task lists
- Delegation of daily tasks to the store team
- Management handover inclusive of daily targets.
- Store daily paperwork for the day and for the following weeks paperwork, Figures and budgets according to last year’s actuals.
- In store team training – tills, systems, cash handling etc.
- Compliance management - Alcohol signoff and manual handling.
Sales Consultant
Next PLC
05.2015 - 03.2017
- Greet customers in a timely manner, quickly determine their needs.
- Ensure knowledge of current sales and promotions is up to date.
- Keep p to date with policies regarding payment and exchanges and security procedures.
- Respond to customer questions and requests in a prompt, friendly and efficient manner.
- To contact and liaise with other stores to determine stock availability.
- To complete all cleaning, stocking up and organising tasks in assigned sales floor areas.
- To prioritise helping customers over any routine tasks in the store e.g. cleaning and restocking.
- Build relationships with the customers to increase likelihood of repeat business.
- Maintain compliance in manual handling and health and safety training requirements.
Team Member
Nisa Local
03.2015 - 02.2016
- Responsible for the development and implementation of fundraising strategies to maximise income and profile.
- Cashing up / banking and made cash deposits.
- Assigned employees to specific duties/departments to best meet the needs of the store.
- Reported to the store and area manger regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained all staff on new P.O.S system and new till systems.
- Generated repeat business via exceptional customer service.
Care Assistant
Age Concern
03.2014 - 02.2015
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of all of the patients.
- Changed sterile dressings.
- Obtained information about client’s medical history, drug history and all allergies.
- Contributed to and actioned care plans for Helped patients in and out of beds, baths, wheelchairs and cars.
- Maintained a clean and safe environment for all patients and staff to work in.
- Followed safe lifting techniques and individual lifting instructions.
Care Manager
Bowood Court and Mews
04.2025 - 01.2026
- Improved staff onboarding by coordinating recruitment and training for all new staff.
- Raised care quality by leading a senior carer team through delegation.
- Strengthened delivery by monitoring performance and planning progress meetings with targets.
- Responded to critical incidents with professionalism, coordinating swift and effective resolutions in line with policies and procedures.
- Managed safeguarding investigations with sensitivity, adhering strictly to legal frameworks and promoting the welfare of all service users.
- Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
- Treated service users and families with dignity and respect, consistently meeting welfare needs.
- Recruited and trained compassionate, trustworthy, professional caregivers, prioritising first-class service user support.
- Facilitated staff participation in professional development opportunities, contributing to a culture of continuous learning and improvement.
- Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
- Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
- Managed comprehensive care plans for residents, adhering to regulatory standards and improving quality of life.
- Improved care home compliance standards, enhancing reputation and popularity.
- Collaborated with external healthcare providers and local authorities, ensuring a coordinated approach to care and support services.
- Supervised a team of healthcare professionals, fostering a collaborative environment to enhance patient care.
- Aided service user independence and wellbeing through secure, supportive care provisions.
Senior Care assistant
Bowood court & Mews
04.2025 - 01.2026
- To work with the homes management team to supply a good high standard of care to all the residents at the home.
- To complete all care plans including risk assessments for all appropriate service users.
- To uphold all person’s dignity whilst completing all personal care needs.
- To keep up to date with all CQC requirements and to make sure all staff members are adhering to these requirements.
- To comply with all manual handling policies and procedures inline with the homes policies and procedures.
Senior Care assistant
Bryden house Nursing Home
03.2024 - 09.2024
- To work with the homes management team to supply a good high standard of care to all the residents at the home.
- To complete all care plans including risk assessments for all appropriate service users.
- To uphold all person’s dignity whilst completing all personal care needs.
- To keep up to date with all CQC requirements and to make sure all staff members are adhering to these requirements.
- To comply with all manual handling policies and procedures inline with the homes policies and procedures.
Ambulance Care Assistant
E-Zec medical
- To support the patients to and from hospital appointments and to respite centers.
- To do Final journeys including any E.O.L (End of life)
- To be up to date with all Training and all First response emergency care FREC training.
- To deal with anything if we were to pass something on the road and deal with it accordingly.
- To work with the team for the safety of all our patients and for the best possible outcome.
Support worker
HAP care home
- To support all young adult service users that have very complex needs including down syndrome, Mental health and Autism.
- To provide a safe environment for all service users and give them the best possible life.
- To undertake additional training in CPI safety intervention to be able to restrain service users if needed due to their complex needs.
- To complete medication for all service users including giving out and taking to appointments dealing with any of these issues.
Care coordinator
CM community care
07.2021 - 01.2023
- To complete rotas for staff in line with the company expenditure and the needs of the business.
- To complete on call rota with the management team for any out of hours needs for the staff and service users.
- To complete interviews with new potential staff and to carry on to on boarding and training.
- To carry out home visits on any new service user to complete risk assessments and to get the appropriate help with what they need as everyone is different in what they need support in.
- To complete all new care plans in line with the company and CQC Requirements.
- To carry out Medication audits on the E-MAR Charts and to investigate any discrepancies.
- To carry out yearly appraisals and supervisions in line with the company’s policies and deal with any problems that may come of this.
Replenishment Supervisor
B&M Redditch
- To complete rotas for staff in line with the company expenditure and the needs of the business.
- To order and maintain stock levels for the whole store.
- To maintain good high standards throughout the whole store.
- To plan in any store layout changes with additional stock if required.
- To help the rest of the area with staff and changes that can be made if needed to.
- To carry out yearly appraisals and supervisions in line with the company’s policies and deal with any problems that may come of this.
Skills
- Rotas planning
- Care planning
- Team leadership
- Staff training
- Dementia care
- Medication audits
- Risk assessments
- CQC compliance
- Communication skills
- Client relationship management
- Positive attitude
Timeline
Care Co-ordinator
CM Community care
02.2026 - Current
Care Manager
Bowood Court and Mews
04.2025 - 01.2026
Senior Care assistant
Bowood court & Mews
04.2025 - 01.2026
Senior Care assistant
Bryden house Nursing Home
03.2024 - 09.2024
Care coordinator
CM community care
07.2021 - 01.2023
Field manager
Hermes
10.2019 - 12.2019
Store Manager Designate
British Heart Foundation
04.2019 - 07.2019
Courier Driver
Hermes
11.2017 - 05.2020
Store Manager
Scope
08.2017 - 04.2019
Sales Consultant
Next PLC
05.2015 - 03.2017
Store Supervisor
Savers
03.2015 - 10.2017
Team Member
Nisa Local
03.2015 - 02.2016
Volunteer Fundraiser
Whizz Kidz
10.2014 - 03.2019
Care Assistant
Age Concern
03.2014 - 02.2015
Ambulance Care Assistant
E-Zec medical
Support worker
HAP care home
Replenishment Supervisor
B&M Redditch