Terence Morgan
Grays,United Kingdom
Summary
Dedicated logistics professional with extensive experience in goods vehicle operation and multi-drop deliveries. Demonstrates exceptional skills in route planning, efficient navigation, and adherence to safety protocols. Proficient in using delivery software and handheld scanners, ensuring accurate parcel sorting and prompt delivery status updates. Committed to providing excellent customer service through effective communication and upbeat customer greetings. Holds a valid driving licence with a strong understanding of traffic laws and health and safety awareness. Career goal: to enhance operational efficiency within a dynamic logistics team.
Overview
45
45
years of professional experience
7
7
years of post-secondary education
Work history
Courier driver
Yodel
Basildon, Essex
2020.03 - Current
- Delivered excellent customer service through effective and professional handling of queries and complaints.
- Operated electronic scanners and maintained shipment progress logs efficiently.
- Followed specific drop-off procedures and respected customer preferences consistently.
- Reported accidents or injuries sustained during duty promptly for swift resolution.
Courier driver
Amazon SBL
Grays, Thurrock
2018.04 - 2020.03
- Facilitated customer satisfaction through prompt delivery of goods.
- Maintained communication with office staff regarding traffic disruptions or delivery issues.
- Loaded, unloaded, and operated delivery vehicle for efficient operations.
Head tennis coach
Thurrock Lawn Tennis Club
Grays, Thurrock
2008.06 - 2018.06
- Developed personalised training plans for better skill enhancement of players.
- Managed the tennis facility, ensuring availability of resources when required.
- Coordinated team events for enhanced camaraderie and team spirit.
- Instilled discipline through timely enforcement of practice schedules and game rules.
- Created safe playing conditions by ensuring proper maintenance of tennis courts and equipment.
- Improved player performance by implementing strategic training schedules.
- Organised tournaments, resulting in increased competitive experience for players.
- Provided individual coaching to improve player technique and confidence.
- Devised warm-up routines, promoting injury prevention amongst players.
- Encouraged sportsmanship with regular lessons on etiquette and fair play rules.
- Initiated motivational sessions, leading to improved player commitment and enthusiasm.
- Facilitated fitness programmes to enhance player stamina and agility.
- Implemented new teaching methods, leading to more efficient learning outcomes.
- Strengthened teamwork through the introduction of cooperative drills.
- Observed students during practices and matches to identify areas for improvement.
Payments Clerk
Bank of Nova Scotia
London, City of London
1981.01 - 2010.04
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Compiled reports which assisted management in decision making.
- Assisted in customer satisfaction with swift handling of inquiries and complaints.
Education
Certificate of Higher Education - Engineering
West Ham College
Stratford, Newham 1979.01 - 1980.06
GCSEs - Maths, English, History, Geography, Social Studies, Technical Drawing, Applied Science, Metalwork, A
Langdon Secondary School
East Ham, Newham 1973.09 - 1979.07
Skills
- Safety protocol adherence
- Knowledge of traffic laws
- Schedule adaptability
- Goods vehicle operation
- Familiarity with delivery software
- Adjusting to road changes
- Logistics understanding
- Efficient navigation
- Cargo checking
- Communication efficiency
- Driving licence holder
- Customer relationship
- Manual handling
- Safety awareness
- Same day delivery services
- Vehicle inspection
- Vehicle inspections and maintenance
- Health and safety awareness
- Punctuality
- Route planning
- Handheld scanner operating
- Professionalism
- Multi-drop delivering
- Accurate parcel sorting
- Night driving
- Prompt delivery status updates
- Excellent customer service
- Journey planning
- Driving licence
- Multi-drop deliveries
- Multi-drop routes
- Parcel scanner operating
- Upbeat customer greeting
- Customer Service
- Responsible driving
- Home deliveries
Affiliations
- Gardening, Football, Music learning to play Guitar and drums, Golf, woodworking
Accomplishments
Got a Leadership award in Tennis
Timeline
Courier driver
Yodel
2020.03 - Current
Courier driver
Amazon SBL
2018.04 - 2020.03
Head tennis coach
Thurrock Lawn Tennis Club
2008.06 - 2018.06
Payments Clerk
Bank of Nova Scotia
1981.01 - 2010.04
Certificate of Higher Education - Engineering
West Ham College
1979.01 - 1980.06
GCSEs - Maths, English, History, Geography, Social Studies, Technical Drawing, Applied Science, Metalwork, A
Langdon Secondary School
1973.09 - 1979.07