Ryan James CMgr MCMI
Coty,Bridgend
Summary
Accomplished professional with extensive expertise in SAP and Tableau, complemented by proficiency in the Microsoft Office Suite. Demonstrates strategic planning and leadership capabilities, driving performance management and delivery across teams. Proven track record in budget management exceeding £5m, alongside continuous improvement initiatives that enhance operational efficiency. Skilled in stakeholder and contractor relations, asset and maintenance planning, and data analysis and reporting. Committed to health, safety, and compliance standards while optimising resource allocation strategies. Adept at project and change management with a focus on supplier and framework oversight.
Offering strong organisational and communication skills with experience in team coordination and time management. Knowledgeable about prioritising tasks and handling multiple projects simultaneously. Ready to use and develop problem-solving, leadership, and analytical skills.
Organised with proactive approach to tackling challenges, combining strong problem-solving abilities and excellent communication skills. Demonstrated success in coordinating complex projects and optimising workflows. Ready to drive operational efficiency and deliver results..
Seasoned professional with broad experience in scheduling and operations management. Skilled in streamlining processes to improve workflow and ensure timely project completion. Adept at coordinating teams and resources to achieve optimum efficiency and productivity.
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Waste Planning & Scheduling Manager
Dwr Cymru Welsh Water
Cardiff, Cardiff
2021.04 - 2026.06
- Lead Planning & Scheduling functions, ensuring delivery against SLAs, KPIs, and compliance targets
- Strategic management and change management within the department.
- Establishing training documents and road maps to create continuous improvements.
- Reviewing ways of working and looking at what is value added and non value added work and improving efficiencies.
- Manage team performance through regular 1-2-1s, objective setting, and formal performance reviews
- Develop and implement planning strategies to optimise maintenance delivery and resource utilisation
- Collaborate with Catchment Managers and senior stakeholders to resolve operational challenges and improve performance
- Drive continuous improvement initiatives, enhancing planning processes and operational efficiency
- Lead implementation of new systems and tools (e.g. MRS10, Inventory Management)
- Establish clear priorities for maintenance activities, ensuring risk-based and compliance-led planning
- Promote high standards of health, safety, and operational compliance across all planning activities
- Build strong working relationships across departments to improve coordination and reduce inefficiencies
- Provided training sessions on new scheduling software, increased user proficiency.
- Liaised effectively with various department heads for smooth operation of schedules.
Waste Planning & Scheduling Specialist
Dwr Cymru Welsh Water
Cardiff, Cardiff
2014.05 - 2021.04
- Managed day-to-day planning of maintenance activities to ensure SLA compliance and minimise asset failure
- Oversaw and controlled budgets of approximately £5 million across maintenance and energy
- Analysed operational data to identify trends, risks, and opportunities for performance improvement
- Coordinated with operational teams, contractors, and suppliers to deliver work within required timeframes
- Led energy efficiency initiatives, achieving £80k savings and receiving company recognition
- Supported innovation projects introducing new technologies to improve efficiency and reduce costs
- Maintained strong stakeholder relationships, ensuring alignment on priorities and delivery expectations
- Provided leadership support including team meetings, performance management, and supervisory cover
- Coordinated supplier relationships, ensuring timely delivery of products.
- Facilitated productive team meetings, fostering collaborative work environment.
- Analysed complex datasets for improved decision-making processes.
Pollution Information Advisor
Dwr Cymru Welsh Water
Cardiff, Cardiff
2012.11 - 2014.05
- Managed pollution incidents in line with regulatory requirements
- Supported operational teams in identifying and resolving network issues
- Produced reports to prioritise high-risk and high-impact work
- Liaised with regulators to ensure compliance and timely communication
Customer Service Manager (Private Sewers Transfer)
Dwr Cymru Welsh Water
Cardiff, Cardiff
2011.03 - 2011.08
- Managed and developed a team of customer service advisors
- Conducted performance reviews and regular 1-2-1 meetings
- Monitored productivity and implemented improvements to enhance efficiency
- Provided operational updates and reporting to senior management
Education
BTEC National Diploma - IT
Coleg Glan Hafren
Cardiff07.2002
GCSEs - Maths, English, Science, Media Studies, IT
Rumney High School
Cardiff07.2000
Skills
- Strategic Planning & Scheduling Leadership
- Performance Management (SLA & KPI Delivery)
- Team Leadership & Development
- Budget Management (£5m)
- Continuous Improvement & Operational Excellence
- Stakeholder & Contractor Management
- Asset & Maintenance Planning
- Data Analysis & Reporting (SAP, Tableau, Excel)
- Health, Safety & Regulatory Compliance
- Resource Allocation & Workforce Planning
- Project & Change Management
- Supplier & Framework Management
- Professional Experience
- Contract Manager
- SAP (Advanced User)
- Prism (Proficient User)
- Tableau Reporting
- Microsoft Office Suite (Advanced)
- Organisational awareness
- Team Leadership
- Schedule development
- Risk mitigation
- Knowledge of Gantt charts
Certification
- Professional Certifications & Memberships
- Chartered Manager (CMI)
- Chartered Member – Institute of Water
- Level 5 Management Qualification (In Progress)
- PRINCE2 (Self-directed study – in progress)
Accomplishments
- Delivered £80k annual savings through energy efficiency improvements
- Led implementation of innovative technologies to reduce operational costs and maintenance demand
- Played a key role in WTS project delivering operational and organisational change
- Recognised with company award for project delivery and contribution
- Employee Engagement Champion
Timeline
Waste Planning & Scheduling Manager
Dwr Cymru Welsh Water
2021.04 - 2026.06
Waste Planning & Scheduling Specialist
Dwr Cymru Welsh Water
2014.05 - 2021.04
Pollution Information Advisor
Dwr Cymru Welsh Water
2012.11 - 2014.05
Customer Service Manager (Private Sewers Transfer)
Dwr Cymru Welsh Water
2011.03 - 2011.08
BTEC National Diploma - IT
Coleg Glan Hafren
GCSEs - Maths, English, Science, Media Studies, IT
Rumney High School