Ryan James
Coity, Bridgend,Vale of Glamorgan
Summary
Strategic planning manager with extensive experience in wastewater sector, leading planning and scheduling functions. Proven track record in managing team performance to meet service level agreements and key performance indicators. Expertise in data-driven decision making and continuous improvement initiatives, ensuring operational compliance and efficiency. Strong communicator with a history of building cross-functional relationships to enhance operational outcomes.
Overview
15
15
years of professional experience
Work History
Waste Planning & Scheduling Manager
04.2021 - Current
- Lead the Planning & Scheduling function, ensuring delivery against SLAs, KPIs, and compliance targets
- Manage team performance through regular 1-2-1s, objective setting, and formal performance reviews
- Develop and implement planning strategies to optimise maintenance delivery and resource utilisation
- Collaborate with Catchment Managers and senior stakeholders to resolve operational challenges and improve performance
- Drive continuous improvement initiatives, enhancing planning processes and operational efficiency
- Lead the implementation of new systems and tools (e.g. MRS10, Inventory Management)
- Establish clear priorities for maintenance activities, ensuring risk-based and compliance-led planning
- Promote high standards of health, safety, and operational compliance across all planning activities
- Build strong working relationships across departments to improve coordination and reduce inefficiencies
Waste Planning & Scheduling Specialist
05.2014 - 04.2021
- Managed day-to-day planning of maintenance activities to ensure SLA compliance and minimise asset failure
- Oversaw and controlled budgets of approximately £5 million across maintenance and energy
- Analysed operational data to identify trends, risks, and opportunities for performance improvement
- Coordinated with operational teams, contractors, and suppliers to deliver work within required timeframes
- Led energy efficiency initiatives, achieving £80k savings and receiving company recognition
- Supported innovation projects introducing new technologies to improve efficiency and reduce costs
- Maintained strong stakeholder relationships, ensuring alignment on priorities and delivery expectations
- Provided leadership support including team meetings, performance management, and supervisory cover
Pollution Information Advisor
11.2012 - 05.2014
- Managed pollution incidents in line with regulatory requirements
- Supported operational teams in identifying and resolving network issues
- Produced reports to prioritise high-risk and high-impact work
- Liaised with regulators to ensure compliance and timely communication
Customer Service Manager (Private Sewers Transfer)
03.2011 - 08.2011
- Managed and developed a team of customer service advisors
- Conducted performance reviews and regular 1-2-1 meetings
- Monitored productivity and implemented improvements to enhance efficiency
- Provided operational updates and reporting to senior management
Education
BTEC National Diploma - IT
BTEC
GCSEs -
Skills
- Strategic planning and scheduling
- Leadership development
- Performance management and delivery
- Team leadership and development
- Budget management (£5m)
- Continuous improvement and operational excellence
- Stakeholder management
- Asset and maintenance planning
- Data analysis and reporting
- Health, safety, and regulatory compliance
- Resource allocation and workforce planning
- Project management
- Supplier management
- Planning strategy
Accomplishments
- Delivered £80k annual savings through energy efficiency improvements
- Led implementation of innovative technologies to reduce operational costs and maintenance demand
- Played a key role in WTS project delivering operational and organisational change
- Recognised with company award for project delivery and contribution
- Employee Engagement Champion
Custom Section
- BTEC National Diploma in IT
- 9 GCSEs
Timeline
Waste Planning & Scheduling Manager
04.2021 - Current
Waste Planning & Scheduling Specialist
05.2014 - 04.2021
Pollution Information Advisor
11.2012 - 05.2014
Customer Service Manager (Private Sewers Transfer)
03.2011 - 08.2011
BTEC National Diploma - IT
BTEC