Ryan Hopwood

Installation and servicing of Husqvarna branded robotic lawn mowers in both domestic and commercial settings.

• Maintained a clean working environment, uphold compliance with Health and Safety regulations.
• Coordinated technical support in partnership with Husqvarna's technical team as needed.
• Utilised technical manuals and schematics to troubleshoot recurring problems, improving reliability of machines.
• Completed site surveys and installations utilising boundary cable or GPS mapping technology.
• Maintained company van and organised daily schedules for efficient

customer visits.

• Use of hand and petrol powered tools to achieve highest standard of

workmanship.

Install and maintained Sky Television services, ensuring compliance with regulations. Fibre splicing and diagnosing faults in Sky Full Fibre network to guarantee reliable service delivery working on behalf of BT.

• Specialised in fibre optic network installation, maintenance, and repair, ensuring optimal high-speed internet connectivity and consistent communication services.
• Maintained a high level of health and safety on-site through dynamic risk assessments.
• Implemented precise splicing and cable termination techniques to uphold optimal network function.
• Adhered to strict health and safety procedures, including working at

heights, whilst identifying potential issues.

• Engaged with team of 12-15 engineers to accomplish challenging projects, maintaining focus on safety and operational efficiency.
• Directed team efforts by fulfilling Team Manager duties during staff leave, supervising projects and preserving team productivity.
• Utilised various devices and tools for installation and technical issue

diagnosis

Tasked with managing various branches to address long-term manager vacancies.

• Facilitated leadership and supervision of team members, delivering guidance, motivation, and support to optimise performance.
• Responsible for health and safety management within branch.
• Inventory management within various warehouses to ensure fulfilment of customer orders
• ensured compliance with current health and safety regulations for use of loading boom truck in and out of delivery lorrie's
• Upholding company policies, procedures, and regulatory requirements.

Providing exceptional customer service and their experience was the most important aspect of this role, understanding that customers were our biggest asset.

• Asset control, banking, and managing staff training.
• Coached underperforming employees improving their job performance significantly.
• Upheld health and safety regulations within the premises to ensure a safe environment.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Passing on my knowledge and training to the rest of the team to deliver great customer service, we consistently met targets set monthly and quarterly.
• Monitored inventory levels consistently to avoid stock shortages or overages.