Brijesh Engineer
London
Summary
Customer-focused and service-driven professional with over 4 years’ experience in fast-paced, customer-facing environments. Proven ability to deliver excellent customer service, resolve issues with integrity, and support teams to meet high standards. Adaptable and eager to bring strong communication, problem-solving, and hospitality skills to Avanti West Coast as an Onboard Customer Service Assistant.
Overview
14
14
years of professional experience
Work history
Technician
DJ Toyota
Ahmedabad
12.2023 - 08.2024
- Delivered clear and friendly updates to customers on service progress and issue resolution.
- Managed workflow and task allocation to ensure deadlines and service standards were met.
- Trained junior staff to improve efficiency, teamwork, and adherence to safety standards.
- Ensured customer satisfaction in a high-paced service environment.
Customer Care Executive
Nanda Automobile
07.2021 - 11.2023
- Handled escalated customer issues, achieving a 95% first-contact resolution rate.
- Coordinated between teams to deliver timely service and maintain customer trust.
- Monitored customer feedback to identify service improvements and enhance experience.
- Supported staff to maintain performance standards in customer-facing operations.
Apprentice
Starline Automobile
09.2019 - 07.2020
- Assisted in managing stock and supplies to prevent shortages and ensure smooth operations.
- Supported scheduling and task organisation in a busy service environment.
- Maintained safety compliance and workplace organisation.
Receptionist & Administrative Assistant
Shraddha Multi Specialty Hospital
Kalol
08.2015 - 02.2018
- Greeted and registered patients at the front desk, ensuring a courteous and professional first impression.
- Scheduled appointments, managed patient records, and coordinated doctor schedules using hospital systems.
- Handled incoming calls, enquiries, and departmental coordination to maintain smooth operations.
- Assisted with billing, invoicing, and basic accounts for patient services.
- Maintained professionalism in a high-pressure healthcare environment, ensuring excellent customer service.
Owner
K.K. Computers & Mobile Repair and Sales
03.2010 - 08.2015
- Managed a retail and service business, supervising a team of 5 employees in customer service and daily operations.
- Delivered personalised technical support and hands-on repair services for a diverse customer base.
- Handled billing, cash flow, inventory, and vendor relationships to ensure smooth business operations.
- Built and retained a loyal customer base through excellent service and problem resolution in a busy retail environment.
Education
B. Tech - Automobile Engineering
LDRP Institute of Technology & Research
Diploma in Automobile Engineering - Automobile Engineering
M.L.I.D.S.
Mehsana, Gujarat 08/2012 - 08/2015
Skills
- Customer Service Excellence & Hospitality
- Strong Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Teamwork & Collaboration
- Safety Awareness & Compliance
- Stock & Inventory Handling
- Workflow Organisation in Fast-paced Environments
- Efficient communication
- Reliable decision making
- Quality Control
- Equipment Maintenance
- Information tracking
- Mechanical knowledge
- Document preparation
- Repair services
- Performance monitoring
- Teamwork and collaboration
- Assembly and production
- Project support
- Production support
- Customer interaction
- Quality control procedures
Additional Information
Full right to work in the UK. No sponsorship required.
Affiliations
- Travelling
- Reading
- Space & Technology
- Customer service
- Writing
- Organisation
- Research
- Community involvement
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
Technician
DJ Toyota
12.2023 - 08.2024
Customer Care Executive
Nanda Automobile
07.2021 - 11.2023
Apprentice
Starline Automobile
09.2019 - 07.2020
Receptionist & Administrative Assistant
Shraddha Multi Specialty Hospital
08.2015 - 02.2018
Owner
K.K. Computers & Mobile Repair and Sales
03.2010 - 08.2015
B. Tech - Automobile Engineering
LDRP Institute of Technology & Research
Diploma in Automobile Engineering - Automobile Engineering
M.L.I.D.S.
08/2012 - 08/2015
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