Ryan Hogg
London
Summary
Highly motivated and technically proficient junior IT professional with a passion for all things IT and computers. Possessing a solid foundation in various aspects of information technology, including troubleshooting, system administration, and network management. A quick learner with a strong aptitude for grasping new technologies and methodologies. Committed to delivering high-quality solutions and providing exceptional support to enhance organizational efficiency. Eager to further develop skills and contribute positively to innovative IT projects and initiatives.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Venue Manager
Game Nation
03.2023 - Current
- Manage day-to-day operations of team members, including scheduling, training and development in a 24/7 venue
- Ensuring all staff are trained up on compliance, licensing rules, LCCP and health and safety
- Pushing to hit target KPIs
- Responsible for the shop float and making sure all money and transactions are accounted for
- Ensuring the business requirements are delivered to plan, including commercial, operational efficiency targets and managing in accordance to company policies and procedures
- Responsible for brand standards, turnover and cash control, health and safety, security, recruitment, team training and P&L delivery
- Performing Midweek and end of week collections
Supervisor
Game Nation
11.2021 - 03.2023
1st line support engineer
SupportPlan LTD
12.2018 - 11.2021
- Identified potential risks in the IT infrastructure, preventing future issues from occurring.
- Resolved complex hardware problems with detailed diagnostic techniques.
- Managing and prioritising ticket requests
- Provided training to junior engineers, leading to enhanced team performance.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Assisted customers remotely using various tools, ensuring prompt service delivery regardless of location constraints.
Education
GCSE English - Grade 4
Lewisham Southwark College
09.2017 - 06.2018
BTEC Diploma In Information Technology - Level 2
Lewisham Southwark College
09.2016 - 08.2018
NCFE Level 2 - Principles of Cybersecurity
Nescot Distance Learning
03.2023 - 07.2023
Skills
- Desktop support
- IT support
- Troubleshooting
- Networking
- Technical support
- Performance management
- Results-driven
- Problem solving
Skills and Hobbies
I enjoy gaming and building gaming PCs, creating virtual labs using software such as VirtualBox and VMware. I have got experience using multiple operating systems (Windows, Mac OS, Linux, Parrot OS). Previous experience using Microsoft office applications, remote support software (Anydesk, Teamviewer)
References
References available upon request.
Timeline
Venue Manager
Game Nation
03.2023 - Current
NCFE Level 2 - Principles of Cybersecurity
Nescot Distance Learning
03.2023 - 07.2023
Supervisor
Game Nation
11.2021 - 03.2023
1st line support engineer
SupportPlan LTD
12.2018 - 11.2021
GCSE English - Grade 4
Lewisham Southwark College
09.2017 - 06.2018
BTEC Diploma In Information Technology - Level 2
Lewisham Southwark College
09.2016 - 08.2018
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