Ryan Harwood
Haverhill,Suffolk
Summary
Dynamic and service-oriented professional with a strong background in customer relations and hospitality. Skilled in customer greeting, confident communication, and adhering to the Challenge 25 policy, ensuring compliance and excellent service standards.
Proficient in money handling, alcohol order processing, and beer, wine, and cocktail service, with a focus on accuracy and efficiency. Adept at stocking and replenishing inventory while maintaining a welcoming environment. Enthusiastic about delivering exceptional customer experiences through verbal communication and a proactive approach to service. DBS checked.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Groundworker
Town Council
Bishop's Stortford, Hertfordshire
08.2024 - 02.2025
- Wore appropriate safety equipment to reduce site risk.
- Improved site safety by consistently adhering to health and safety guidelines.
- Ensured smooth work progress with regular maintenance of tools and equipment.
- Worked collaboratively with other tradespeople on-site, fostering positive teamwork environment.
- Operated heavy machinery to facilitate groundwork operations efficiently.
- Stored tools and equipment in safe and secure area.
- Drove construction vehicles cautiously to site safety requirements.
- Removed unnecessary debris from sites, maintaining tidy and safe working conditions.
- Identified and wore appropriate PPE required for various tasks.
FOH team member (Transfer)
Wetherspoons
Saffron Walden, Essex
04.2024 - 10.2024
FOH team member (Transfer)
Wetherspoons
Bury St Edmunds, Suffolk
09.2023 - 03.2024
FOH Team Member
Wetherspoons
London West India Quay , London
09.2022 - 08.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Customer Service Assistant
AnnSavva - 02 main arena
London, England
11.2021 - 06.2023
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Providing helpfulness for customers during busy events
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Videographer - Freelance
R.ecordings
London, City of London
05.2021 - 11.2021
- Using Premiere pro to edit footage in correct order with added effects.
- Able to capture attention to detail using camera recording and photo features.
- Knowledge in framing and composition when filming.
- Set up technical details of all shots, including lighting and sound.
- Edited and uploaded footage to digital environments, websites and social media platforms.
- Adjusted video feeds to improve quality and correct errors.
Driver/Cleaner
Mark Webb - The Perfect Cleaning Company
Cambridge, CAM
06.2021 - 09.2021
- Offered flexible working patterns to meet peak business demands.
- Retained excellent local area knowledge to plan optimal routes.
- Handled customer complaints with professionalism.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
Bar Assistant
The Fox Inn
Finchingfield, Essex
07.2021 - 09.2021
- Improved stock management efficiency, accurately forecasting demand to meet supply levels and minimise waste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Took and placed orders at bar and tables.
Retail Sales Assistant
Sainsbury's
Haverhill , Suffolk
12.2018 - 05.2021
- Educated customers on product and service offerings.
- Kept environment controlled for colleagues and customers.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Positive attitude within all customers when providing services.
- Operated cash register to process cash, cheque and credit card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
Assistant Worker
PQA - Pauline Quirk
Bury St Edmunds, SFK
04.2019 - 03.2020
- Interacted kindly with kids and their families and displayed positive, outgoing attitude, establishing long-term, professional relationships.
- Positive and fair equal attitude within each child
General arts centre assistant
Haverhill Arts Centre, Haverhill Town Council
Haverhill, Suffolk
05.2016 - 09.2020
- Setting up indoor and outdoor events with equipment and organized activities.
- Working efficiently with all colleagues
- Assisted with event planning, including associated travel and logistical arrangements.
- Resolving any environment issues within indoor and mostly outdoor events.
Weekend sales assistant
QD stores LTD, Thingmebobs
Haverhill, Suffolk
06.2017 - 11.2018
- Securely opened and closed store to ensure smooth daily running of store.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Accepted and processed cash, cheque, card and mobile payments.
- Provided service offering courteous, helpful advice to best-meet customer needs.
Pot Washer
Nine Jars
Haverhill , Suffolk
05.2017 - 07.2017
- Ensured kitchen, crockery and utensils were spotless and prepped for next day.
- Keeping washing area tidy and clean from any spills and damages and for better coordination for kitchen staff
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Ensured to keep replenishing cutlery and dishes
- Checked fridge temperatures to effectively preserve stock.
Education
Bachelor of Arts - Digital Film Production
Ravensbourne University London
London 09.2020 - 06.2023
Extended Diploma - Film Making Level 3 Year 2
West Suffolk College
Bury St Edmunds, SFK06.2020
Diploma of Higher Education - Film making Level 3 Year 1
West Suffolk College
Bury St Edmunds, SFK07.2019
GCSE -
West Suffolk College
Bury St Edmunds, SFK11.2018
GCSE -
Samuel Ward Academy
Haverhill, Suffolk2017
Skills
- Physical strength
- Stocking and replenishing
- Beer, wine and cocktail service
- Polite and friendly
- Team player
- Challenge 25 policy
- Confident & Verbal communication
- Extensive Customer Service
Affiliations
- Boxing
- Reading
- Swimming
- Working out
- Acting
- Editing
- Music making
- Listening to music
Timeline
Groundworker
Town Council
08.2024 - 02.2025
FOH team member (Transfer)
Wetherspoons
04.2024 - 10.2024
FOH team member (Transfer)
Wetherspoons
09.2023 - 03.2024
FOH Team Member
Wetherspoons
09.2022 - 08.2023
Customer Service Assistant
AnnSavva - 02 main arena
11.2021 - 06.2023
Bar Assistant
The Fox Inn
07.2021 - 09.2021
Driver/Cleaner
Mark Webb - The Perfect Cleaning Company
06.2021 - 09.2021
Videographer - Freelance
R.ecordings
05.2021 - 11.2021
Bachelor of Arts - Digital Film Production
Ravensbourne University London
09.2020 - 06.2023
Assistant Worker
PQA - Pauline Quirk
04.2019 - 03.2020
Retail Sales Assistant
Sainsbury's
12.2018 - 05.2021
Weekend sales assistant
QD stores LTD, Thingmebobs
06.2017 - 11.2018
Pot Washer
Nine Jars
05.2017 - 07.2017
General arts centre assistant
Haverhill Arts Centre, Haverhill Town Council
05.2016 - 09.2020
Extended Diploma - Film Making Level 3 Year 2
West Suffolk College
Diploma of Higher Education - Film making Level 3 Year 1
West Suffolk College
GCSE -
West Suffolk College
GCSE -
Samuel Ward Academy
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