Ryan Chase
Nottingham
Summary
Dynamic professional with a strong work ethic and advanced communication proficiency, excelling in multitasking and critical listening. Demonstrates expertise in customer service system navigation, decision-making, and product knowledge implementation. Skilled in lead generation, inventory control, and complaint resolution, consistently delivering outstanding customer service. Proactively takes initiative to meet service level agreements while effectively managing time and solving problems. Committed to leveraging skills for continued professional growth and excellence in all roles.
Adaptable Service Specialist with keen ability to navigate customer needs and provide tailored solutions. Skilled in problem-solving and communication, ensuring seamless interactions and customer satisfaction. Ready to contribute to enhanced service delivery and foster positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Equipment Service Specialist
STERIS Life Sciences
UK & EMEA
10.2022 - Current
- Conducted training sessions, improving skills and knowledge for both STERIS Engineers, and customers.
- Maintained records meticulously; enhancing data accuracy and accessibility.
- Undertook administrative tasks for seamless operations within the department.
- Assisted customers, ensuring a positive service experience.
- Streamlined processes within the sector by using proactive communication and coordination with colleagues and factory personnel.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Field Service Representative
STERIS Life Sciences
UK
02.2020 - 10.2022
- Streamlined service procedures for improved workflow efficiency.
- Provided technical advice to customers, improving product use and satisfaction.
- Conducted quality control checks post-repair, guaranteeing customer satisfaction.
- Assisted in the installation of new systems to meet client requirements.
- Facilitated smooth communication between company and clients throughout the service process.
- Used various measurement meters, clamps and instruments for reliable testing.
- Calibrated electrical systems for quality and safety.
Education
Higher National Certificate - Electrical Engineering
Leicester College
Leicester 09/2014 - 03/2016
Skills
- Multitasking expertise
- Critical listening
- Customer service system navigation
- Decision-Making proficiency
- Product knowledge implementation
- Service level agreement understanding
- Advanced communication proficiency
- Time-Management capabilities
- Proactive initiative taking
- Strong work ethic
- Problem-solving
- Lead generation
- Inventory control
- Complaint resolution
- Outstanding customer service
Languages
English
Native
Certification
- Full, clean UK driving license.
- Passed course for 16th Edition Wiring Regulations.
- Recently passed an electrical principle and fault finding course (City and Guilds).
Accomplishments
Nominated twice by manager for Field Service Engineer of the Year award.
Affiliations
- Big interest in most sports, especially football.
- Enjoy keeping active with the gym.
- I have a big love of food, and like to go out to eat.
References
References available upon request.
Timeline
Equipment Service Specialist
STERIS Life Sciences
10.2022 - Current
Field Service Representative
STERIS Life Sciences
02.2020 - 10.2022
Higher National Certificate - Electrical Engineering
Leicester College
09/2014 - 03/2016
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