Summary
Overview
Work history
Education
Skills
Timeline
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Ryan Chapman

Blackpool,United Kingdom

Summary

Dedicated retail professional with expertise in in-store promotions implementation and product display, ensuring optimal store appearance and customer satisfaction. Demonstrates strong security consciousness and health and safety adherence, coupled with proficiency in cash handling and returns management. Known for outstanding patience and proactive work ethic, aiming to enhance operational efficiency while maintaining high standards of service.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Retail cashier

Tesco Extra
Blackpool, Lancashire
08.2023 - Current
  • Supported colleagues during peak hours, boosting staff morale and productivity.
  • Accurately counted change back to customers after transactions.
  • Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
  • Established rapport with customers through friendly interaction, fostering loyalty.
  • Adhered strictly to company policies regarding refunds or exchanges.
  • Helped maintain shop floor presentation standards by restocking shelves when needed.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped meet business needs by working extra shifts.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Checked customer ID when selling age-restricted items, following store policy.

Waiter

Bank Restaurant
Blackpool, Lancashire
08.2019 - 08.2023
  • I was personally named for excellent customer service in a couple of reviews Tripadvisor where Bank was no 2 restaurant in Blackpool at that time
  • Managed table settings for optimal dining experience.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Delivered excellent customer service through friendly and polite interaction.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Assisted in food preparation, resulting in timely service delivery.




Retail assistant

B&M Retail
Blackpool, Lancashire
01.2014 - 08.2019
  • Helped in the setup of special events and promotional activities within the store.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Ensured visual merchandising standards with regular display updates.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Supported team members for improved operational efficiency.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.

Education

GCSEs - English, English Literature, Maths, IT, BTEC Sport, Spanish, Media Studies and Science

Montgomery High School
Blackpool
09.2005 - 06.2010

Skills

  • In-Store promotions implementation
  • Security consciousness
  • Product display expertise
  • Refund policy expertise
  • Returns handling
  • Customer satisfaction focus
  • Cash handling proficiency
  • Proactive work ethic
  • Outstanding patience
  • Health and Safety adherence
  • Attention to Detail
  • Store appearance upkeep
  • Loading and unloading

Timeline

Retail cashier

Tesco Extra
08.2023 - Current

Waiter

Bank Restaurant
08.2019 - 08.2023

Retail assistant

B&M Retail
01.2014 - 08.2019

GCSEs - English, English Literature, Maths, IT, BTEC Sport, Spanish, Media Studies and Science

Montgomery High School
09.2005 - 06.2010

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Ryan Chapman