Laura Mickley
Weldon,Northamptonshire
Summary
Dedicated retail professional with extensive expertise in cash handling, security tag removal, and retail industry awareness. Demonstrates proficiency in price scanning, refund policy adherence, and customer satisfaction focus. Skilled in returns handling, cash drawer balancing, and cash register operation. Committed to enhancing customer service through effective product return procedures and barcode scanning. Aspires to leverage skills in a dynamic retail environment to drive operational excellence and customer loyalty.
Friendly and reliable individual with talent for customer service and handling transactions accurately. Possesses strong communication and problem-solving skills essential for retail environment. Aims to enhance customer satisfaction and contribute to positive shopping experience.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Retail cashier
Asda
Corby, Northamptonshire
2022.09 - Current
- Took part in regular training programmes to enhance knowledge base and skills set.
- Adhered strictly to company policies regarding refunds or exchanges.
- Streamlined checkout procedures for improved shopping experiences.
- Collaborated with team members to meet store goals.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Resolved customer complaints with effective communication skills.
- Managed returns and exchanges to ensure customer satisfaction.
- Kept checkouts areas and general store clean and orderly.
- Assisted customers to locate obscure items on shop floor.
- Checked customer ID when selling age-restricted items, following store policy.
Home shopper
Asda
Corby, Northamptonshire
2022.09 - 2023.11
- Adhered strictly to health and safety regulations whilst performing daily tasks.
- Picked items for customer orders with focus on piece quality.
- Worked quickly to pack orders and minimise product damage or shifting.
- Followed company standards and paid careful attention to customer requests.
- Helped customers obtain specialised help for refunds and exchanges.
Education
Diploma of Higher Education - Animal care
New Collage Stamford
Stamford, Lincolnshire 2008.09 - 2010.07
Skills
- Cash handling proficiency
- Security tag removal
- Retail industry awareness
- Price scanning proficiency
- Refund policy expertise
- Customer satisfaction focus
- Returns handling
- Cash drawer balancing
- Cash register operation
- Product return procedures
- Barcode scanning
- Refund processing
- Telephone etiquette
- Customer Service
- Cash handling
- Refund and exchange processing
- Cash management
- Till and cash handling
Timeline
Retail cashier
Asda
2022.09 - Current
Home shopper
Asda
2022.09 - 2023.11
Diploma of Higher Education - Animal care
New Collage Stamford
2008.09 - 2010.07