Ruth Emmerson
Thringstone
Summary
DYNAMIC AND RESULTS-ORIENTED PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN CUSTOMER SERVICE AND LOGISTICS. KNOWN FOR A KEEN ATTENTION TO DETAIL, ADEPT PROBLEM SOLVING SKILLS, AND A COMMITMENT TO ACHIEVING A HIGH STANDARD OF WORK. HIGHLY EXPERIENCED IN BOTH RETAIL AND CUSTOMS SETTINGS, WITH A PROVEN TRACK RECORD OF ENHANCING OPERATIONAL EFFICIENCY AND CUSTOMER SATISFACTION.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Agent
Pall-Ex
04.2025 - Current
- Coordinated with team members for superior customer service delivery.
- Utilised product knowledge to provide accurate information to customers.
- Conducted outbound calls and inbound calls to all stakeholders
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Developed relationships with clients for increased loyalty and retention.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customs Supervisor
DHL Aviation
10.2020 - 03.2025
- I am currently in a managerial role responsible for overseeing the customs clearance operations within DHL.
- This position involves leading and managing a team of customs agents, ensuring compliance with customs regulations and laws for all import and export activities.
- Key responsibilities include training and mentoring staff, optimizing customs processes for efficiency, and resolving complex customs issues that may arise.
- Monitored shipment documentation meticulously, avoiding any discrepancies or errors.
- I also act as a liaison between clients, customs authorities, and internal departments to ensure smooth communication and operations.
- I have to stay updated on changes in customs laws and trade agreements to maintain compliance and mitigate risks.
- I work alongside my Manager and two Customs Senior Agents whilst managing a team of 15 agents.
- I have been able to adapt my style of work as I have moved around the department and worked on different teams to further develop my knowledge.
Customs Senior Agent
DHL Aviation
08.2019 - 10.2020
- As a customs senior agent I was responsible for overseeing and managing the customs clearance process for international shipments.
- My primary duties included ensuring compliance with customs regulations, preparing and reviewing documentation, and liaising with customers to ensure a smooth transition whilst going through the customs clearance process.
- I also took on leadership roles, mentoring customs agents and providing training on customs procedures and best practices.
- I was also responsible for resolving complex customs issues, advising clients on trade regulations and tariff classifications, and implementing strategies to optimise the clearance process.
- Furthermore, I stayed updated on changes in customs laws and trade agreements to ensure compliance and mitigate risks.
Customs Agent
DHL Aviation
10.2017 - 08.2019
- As a customs agent I was a professional who facilitated the import and export of goods across international borders by ensuring compliance with customs regulations and laws.
- My key responsibilities included preparing and submitting necessary documentation for customs clearance, ensuring compliance with tariffs and duties, and acting as a liaison between clients and customs authorities.
- I also provided advisory services on trade regulations and tariff classifications, helping clients navigate complex international shipping processes.
- I also addressed any customs-related issues that may arise, ensuring the smooth movement of goods while minimizing delays and penalties.
Education
A-Levels - English, History And Photography
KING EDWARD VII SCIENCE AND SPORTS COLLEAGUE
01.2014 - 01.2016
GCSEs - including Math's and English
KING EDWARD VII SCIENCE AND SPORTS COLLEGE
01.2012 - 01.2014
Skills
- Organisation
- Customer Centric
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Flexible
- Adaptable
Timeline
Customer Service Agent
Pall-Ex
04.2025 - Current
Customs Supervisor
DHL Aviation
10.2020 - 03.2025
Customs Senior Agent
DHL Aviation
08.2019 - 10.2020
Customs Agent
DHL Aviation
10.2017 - 08.2019
A-Levels - English, History And Photography
KING EDWARD VII SCIENCE AND SPORTS COLLEAGUE
01.2014 - 01.2016
GCSEs - including Math's and English
KING EDWARD VII SCIENCE AND SPORTS COLLEGE
01.2012 - 01.2014
Similar Profiles
Ankur SarupAnkur Sarup
Global Business Unit Planner at PallGlobal Business Unit Planner at Pall
Crystal DavisCrystal Davis
Manufacturing Line Lead at Pall CorporationManufacturing Line Lead at Pall Corporation
Blake ColemanBlake Coleman
OEM Account Manager at Pall CorporationOEM Account Manager at Pall Corporation
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines
Jacquelyn JonesJacquelyn Jones
Baggage Service Agent / Customer Service Agent at Fenix LogistixBaggage Service Agent / Customer Service Agent at Fenix Logistix