Summary
Overview
Work History
Education
Skills
Software
Crafts, jewellery making, cooking,sewing
Timeline
Generic

Sangeetha Deenadayalan

Edinburgh,scotland

Summary

  • Hardworking and passionate with strong organizational skills eager to secure entry-level early practioner position in school environment. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Primary School Teaching Assistant, dedicated to improving pupil abilities and confidence through compassionate support. Assisting the teacher in class and playground, aiding positive behaviour and improved results across Key Stage classrooms.
  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
  • Prof customer service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature.
  • Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft word,power point and genesys cloud.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
5
5
Languages

Work History

Customer Service Agent

H&M
Edinburgh, Scotland
01.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Contacted customers to return routine and general calls promptly.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Provided primary customer support to internal and external customers.

Mail Sorter

Angard staffing
Edinburgh, Scotland
01.2020 - 01.2022
  • Carried out night shift operations, working 8 hour shifts, 1 days weekly.
  • X-ray scanned parcels daily, identifying suspicious packages.
  • Operated scanner device, inputting [400] mail items daily.
  • Sorted 12 trolleys+ mail items daily, including parcels and envelopes.
  • Lifted over 15+ kgs, including mailbags, heavy parcels .
  • Operated mail processing equipment and manually sorted mail.
  • Allocated incoming mail to correct recipients in departments within.
  • X-ray scanned 12+ trolleys parcels daily, identifying suspicious packages.

Parent Teachers Association

Volunteer
Chennai, India
04.2016 - 04.2018
  • Helping teachers to build a bond with parents
  • Helping teachers in cultural programmes
  • Helping in organising exhibitions
  • Decorating classrooms
  • Helping in field trips to take care of kids
  • Taking part in marathon
  • Shopped for supplies, food and clothes for children and family members.
  • Coordinated children's ' schedules to maintain order, efficiency
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.

Education

Bachelor of Science - Computer Science

Sriram College of Arts And Science
Chennai

Diploma of Higher Education - Beauty Therapist

Niveda Beauty Parlour
Chennai

Skills

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Software

C,C, Java

Crafts, jewellery making, cooking,sewing

  • All king of recycling crafts
  • Quilling paper craft
  • Clay jewellery
  • pearl and stone jewellery
  • Sewing new and creative miniatures
  • Gardening
  • Love to cook all Indian dishes and trying Italian and Chinese.

Timeline

Customer Service Agent

H&M
01.2022 - Current

Mail Sorter

Angard staffing
01.2020 - 01.2022

Parent Teachers Association

Volunteer
04.2016 - 04.2018

Bachelor of Science - Computer Science

Sriram College of Arts And Science

Diploma of Higher Education - Beauty Therapist

Niveda Beauty Parlour

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Sangeetha Deenadayalan