Ruth Olaiya
Nottingham
Summary
Skilled Counsellor and Mentor with expertise in active listening, empathy, and crisis intervention. Strong communicator with capabilities in verbal and written communication and effective presentations. Experienced in administrative functions, including record maintenance and report generation, with proficiency in Microsoft Office Suite and CRM software. Focused on utilising these skills to enhance group facilitation and conflict resolution.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Administration Manager
Silverset Counselling Services
, City of London
2024.01 - Current
- Managed trainee applications by collecting documents and processing submissions for onboarding support.
- Coordinated email replies, supporting client and trainee inquiries on schedule.
- Streamlined DBS checks and managed the acuity calendar for counselling scheduling efficiency.
- Maintained smooth SCS placements during director absence to continue client care.
- Organised monthly student forums and events to enable peer support and development.
- Planned and delivered monthly student forums, supporting 20+ students end-to-end.
- Represented SCS at forums, inductions, and interviews to support organisational aims.
- Planned and ran monthly team meetings to maintain alignment.
- Increased departmental revenue by running social media and targeted counselling promotions.
- Managed Silverset media accounts to promote counselling services and resources.
- Conducted initial website assessments to evaluate client needs and goals.
Mortgage Support Officer
Landbay
, City of London
2021.11 - Current
- Provided support to brokers and applicants throughout mortgage enquiries.
- Collaborated well within a multi-disciplinary team, fostering a positive work environment.
- Resolved complex queries, ensuring customer satisfaction.
- Prioritised urgent tasks effectively, reducing backlog significantly.
- Assisted colleagues in day-to-day duties, enhancing team performance.
- Developed strong working relationships with stakeholders to foster cooperation.
- Streamlined communication lines between departments for better workflow management.
- Delivered training sessions on new software tools, boosting staff competency levels.
- Led and supported customer support staff to achieve objectives.
- Addressed broker queries using timely updates for lending administration coordination.
- Managed mortgage communication and documentation flow for clarity and accuracy.
Link Asset
Link Asset Services
, City of London
2019.10 - 2021.06
- Led a team of 3 Nominee administrators, providing training and guidance on company systems and procedures, showcasing leadership and mentoring skills.
- Led Nominee administration team of 3, training staff on company systems and procedures and conducting audits to ensure compliance.
- Managed workflow and delegated tasks to team members, optimising resource allocation for improved departmental efficiency.
- Implemented new and improved procedures for the Nominee administration department for the company proving to be a more effective training material for staff.
- Liaised with managers and other departments to ensure excellent service to clients and shareholders, demonstrating strong interpersonal and communication skills.
- Facilitated strategies to increase department revenue, aligning initiatives with overall company goals.
Shareholder Administrator
Link Asset Services
, City of London
2017.08 - 2019.10
- Handled inquiries and liaised directly with shareholders through phone, email, and in person, offering empathetic and effective support.
- Supported administration team in shareholder department of 13 members by executing office duties, providing administrative support, and delivering information to shareholders via email, telephone, and in person.
- Addressed customer queries promptly and effectively, showcasing strong problem-solving and communication skills.
Education
BA Hons - Counselling Coaching and Mentoring
Canterbury Christ Church University
Canterbury, Kent 2014.09 - 2017.06
Diploma - Applied Science Level 3
Croydon College
Croydon 2011.09 - 2013.06
GCSE - X 9 including English, Maths, Textiles, Science, Religious Studies, Drama, Art, French and Physical Education
Eltham Hill Technology College
Eltham, Greenwich 2007.09 - 2011.07
Skills
- Customer relationship management software
- Technical Skills: Microsoft Office, CRM Software, Database Management
- Administrative Skills: Record Maintenance, Report Generation, Correspondence, Calendar Management
- Budget management
- Prioritising workloads efficiently
- Employee Development
- Communication Skills: Verbal Communication, Written Communication, Interpersonal Communication, Presentation Skills, Report Writing
- Resilient under pressure
Interests/Hobbies
Event planning and decorating, Volunteering and Community Support
References
References available upon request.
Timeline
Administration Manager
Silverset Counselling Services
2024.01 - Current
Mortgage Support Officer
Landbay
2021.11 - Current
Link Asset
Link Asset Services
2019.10 - 2021.06
Shareholder Administrator
Link Asset Services
2017.08 - 2019.10
BA Hons - Counselling Coaching and Mentoring
Canterbury Christ Church University
2014.09 - 2017.06
Diploma - Applied Science Level 3
Croydon College
2011.09 - 2013.06
GCSE - X 9 including English, Maths, Textiles, Science, Religious Studies, Drama, Art, French and Physical Education
Eltham Hill Technology College
2007.09 - 2011.07