Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Claire Smith

Reading,Berkshire

Summary

Dependable, organised team player with strong administrative skills. Experience in coordinating activities and project management. Friendly and proactive with exceptional time management capabilities. Over 30 years of experience. Maintaining accurate record-keeping while ensuring document confidentiality through. Driven individual with strong administration, organisation and prioritisation skills. Approachable and personable proactive in providing comprehensive admin support. Seeking opportunities to upskill.

Overview

29
29
years of professional experience

Work History

Administration Manager

The Key Clinic
Newbury, Berkshire
11.2021 - Current
  • Provided excellent customer service for improved client satisfaction.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Maintained a clean, organised workspace; improved productivity levels.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Prioritised tasks for timely completion of projects.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Offered administrative support to the management team resulting in enhanced operations.
  • Coordinated travel arrangements for staff members leading to hassle-free business trips.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Handled diary management for smooth-running administration processes.
  • Respected customer privacy through tactful, diplomatic and confidential support.
  • Booked meeting rooms, travel and dining arrangements to facilitate business events.
  • Implemented new onboarding procedures for smoother integration of new hires into the team.
  • Carried out frequent performance evaluations for continuous staff improvement.
  • Conducted exit interviews to gather feedback from departing employees for organisational improvements.
  • Updated records with employee status, personal information and agreement term changes.
  • Completed new joiner onboarding documentation and reference checks.
  • Coordinated staff meetings, booking appropriate spaces and communicating invites.

Receptionist/Finance

P R Motors
Reading, West Berkshire
06.2018 - 06.2020
  • Welcomed guests and clients in friendly, positive manner.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Organised and updated weekly schedules and monthly calendar.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance

Technical Support Co-ordinator

WinScribe
Reading, West Berkshire
03.1996 - 10.2006
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Installed and set up applications for clients, including anti-virus software and Microsoft office.
  • Helped customers set up new systems, applications and software. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
  • Logged and completed reports to submit technical details to management.
  • Kept computer hardware in excellent working condition through regular maintenance and inspections.
  • Used support tickets to track and speed up incidents. Kept detailed records of new installations and related licenses.
  • Managed bookings and arranged travel, transport and accommodation.

Education

GCSEs - English, Mathematics Science, French, Technical Drawing, Business Studies

The Downs School
Newbury

Skills

  • Corporate communications
  • Staff recruitment and training
  • Staff appraisal conducting
  • Technical troubleshooting
  • Customer relationship management software
  • Team leadership
  • Adaptable communication
  • Time management
  • Maintaining confidentiality
  • Staffing schedules
  • Office management
  • Customer service excellence
  • Client relationship building

Affiliations

  • Horse Riding Walking Gardening

Timeline

Administration Manager

The Key Clinic
11.2021 - Current

Receptionist/Finance

P R Motors
06.2018 - 06.2020

Technical Support Co-ordinator

WinScribe
03.1996 - 10.2006

GCSEs - English, Mathematics Science, French, Technical Drawing, Business Studies

The Downs School

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Claire Smith