Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Ruth Jones-palmer

Birmingham,UK

Summary

Dedicated professional with a strong foundation in effective interpersonal skills and an empathetic approach to care. Demonstrates reliability and emotional intelligence, excelling in diffusing tense situations and maintaining calm under pressure. Quick learner with a flexible attitude, adept at following instructions while taking initiative. Skilled in loss prevention measures and cash handling, committed to delivering exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Store Colleague

JD – GO OUTDOORS
Cambridge, Cambridgeshire
01.2024 - 06.2024
  • Delivered great customer service by helping shoppers and resolving any issues they may have.
  • Maintained a clean and tidy shop floor, including display, stock areas, and changing rooms.
  • Showed level-headedness whilst under pressure during busy sale periods ie; rush hours.
  • Handed tills, refund and payments accurately.
  • Followed health and safety procedures.
  • Worked well in a team and supported my colleagues.
  • Secured loss prevention through vigilant monitoring of the shop floor.
  • Assisted customers with product selection, resulting in increased customer satisfaction.

Crew MEMBER

Five Guys
10.2023 - 11.2023
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Prepared and packaged orders with precise presentation skills.
  • Warmly greeted customers and proactively reduced wait times.
  • Collaborated and offered support with extra tasks to meet team goals.

Crew MEMBER

Mcdonalds
07.2022 - 05.2023
  • Take orders and payments simultaneously (both cash and card.)
  • Collaborated with team members to prepare drinks and pack food in a short time frame with accuracy and precision.
  • Interact with customers which helped me improve my interpersonal skills.
  • Be quick on my feet and retain information.
  • Served as the first point of contact for customers with queries.

Domestic cleaner

Vivid Ink
09.2020 - 11.2021
  • Clean designated areas – vacuum, mop and clean surfaces.
  • Keep up with the cleaning inventory.
  • Follow a strict cleaning regime each shift.

Kiosk worker

blue arrow (Agency)
07.2021 - 09.2021
  • Take orders
  • Make and serve drinks in a timely/efficient manner.
  • Take contactless and physical payments.
  • Deliver the correct food and beverages to customers.
  • Keep up with the stock.
  • Help customers with any questions they may have had.

Education

Gcses -

Health Futures UTC
09.2014 - 07/2019

As - Philosophy and Religious studies

bournville College
09.2019 - 07/2020

A-Levels - Biology, Chemistry and English Literature

Sutton Coldfield Bmet College
09.2021 - 07/2023

Skills

  • Effective interpersonal skills
  • Empathetic approach to care
  • Ability to follow instructions
  • Initiative
  • Quick learner
  • Flexible attitude
  • Emotional intelligence
  • Reliability
  • Calm under pressure
  • Ability to diffuse tense situations
  • Loss prevention measures
  • Cash handling

Certification

Level 2 - Food Safety and Hygiene.

CQC Care Certificate.

Timeline

Store Colleague

JD – GO OUTDOORS
01.2024 - 06.2024

Crew MEMBER

Five Guys
10.2023 - 11.2023

Crew MEMBER

Mcdonalds
07.2022 - 05.2023

A-Levels - Biology, Chemistry and English Literature

Sutton Coldfield Bmet College
09.2021 - 07/2023

Kiosk worker

blue arrow (Agency)
07.2021 - 09.2021

Domestic cleaner

Vivid Ink
09.2020 - 11.2021

As - Philosophy and Religious studies

bournville College
09.2019 - 07/2020

Gcses -

Health Futures UTC
09.2014 - 07/2019

Similar Profiles

Create profile
Ruth Jones-palmer